Descripción del trabajo

Resumen

Rising Star Resource Development Corporation (Rising Star) is a private nonprofit 501(c)(3) corporation and Social Enterprise. We are a supportive and integrated employer providing employment to persons with disabilities, individuals with barriers to employment and our veterans.  We are a provider of contract services for Facility Support services and Temporary Staffing services to Federal, State and local governments, and to commercial businesses.  We are governed and credentialed at a State level through WorkQuest Texas and at a Federal level through the AbilityOne Commission.

Competencias Laborales / Requisitos

Performs entry-level/routine child support work. Work involves conducting detailed investigations to locate absent parents, establishing paternity; enforcing court orders for child support and / or responding to customer inquiries. Office of the Attorney General employees enjoy excellent benefits along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.

ESSENTIAL JOB FUNCTIONS

• Takes the appropriate case action to locate absent parents, establish paternity for children born out-of-wedlock, establish or enforce child/medical support obligation, or initiate case closure:
• Conducts detailed in-office investigations to locate parties, verify employment and determine assets
• Prepares documents relating to legal and administrative actions to establish or enforce child support orders
• Negotiates lump sum payments from noncustodial parents who owe past due child/medical support
• Negotiates out-of-court settlements and agreements with parties (CSO II only)
• Monitors child support cases and refers delinquent cases for the appropriate enforcement action(s)
• Documents all case actions taken using the appropriate agency tools, including but not limited to Texas Child Support Enforcement System (TXCSES), case/court documents
• Reviews and maintains child support virtual files for accuracy in the Enterprise Content Management (ECM) repository•
• Reviews cases to determine if the cases are eligible for closure
• Attends court to assist legal staff, as needed
• Research case information on the computer including TXCSES
• Maintains current knowledge of child support policies and procedures, Texas Family Law, federal regulations and other states= IV-D regulations
• Assesses child support cases to determine the appropriate case action
• Explains Child Support Program policies, procedures and regulations to customers
• Responds to customer inquiries and complaints
• Assesses the validity of complaints against the IV-D program with impartiality
• Serves as Notary Public
• Performs related work as assigned
• Maintains relevant knowledge necessary to perform essential job functions
• Attends work regularly in compliance with agreed-upon work schedule
• Ensures security and confidentiality of sensitive and/or protected information
• Complies with all agency policies and procedures, including those pertaining to ethics and integrity

MINIMUM QUALIFICATIONS

• Ability to type 40 words per minute (Typing test required at time of interview)

PREFERRED QUALIFICATIONS

Education: Graduation from an accredited four-year college or university

Knowledge: Investigative practices and techniques

Other Language: Ability to proficiently read, write, and speak Spanish

Work Location: Dallas, TX (Oak Cliff).

Workdays and Hours:

Monday - Friday, 8:00 am - 5:00 pm.

Compensation:

This will be an hourly position.  See below for wage range.

$20-$25 per hour

Requisitos de Educación (Todo)

High School Diploma or GED Equivalent
Bachelors Degree
Three to Five Years of Experience

Información Adicional / Beneficios

Workers Compensation, Social Security Benefits and Unemployment Insurance.

Rising Star is an Equal Opportunity Employer.

Beneficios: Medical Insurance