Job Description

Director of Custodial Services- Higher Education Institution (Operations)
Seattle, WA, United States of America


HES is a premier national provider of facilities management services focused 100% on educational institutions.

Headquartered in Knoxville, Tennessee, we pride ourselves on building best-in-class programs for custodial, maintenance, grounds, and landscaping services.

With hundreds of years of combined facilities experience, our leadership team is comprised of results-oriented, hands-on executives and facilities experts who give your facilities our full attention.

Whether for a grounds and landscaping program, custodial services, or maintenance solutions, HES will change the way you look at facilities management.


Want to become part of a winning team with opportunities for growth, career advancement and development? HES Facilities is proud to provide an environment where we support you and your drive for success. We have a passionate commitment to learning and investing in our associates looking to accelerate their careers. We offer a wide range of employment opportunities for professionals and entry level candidates who share our core values.


HES has an opening for a Director of Custodial Services.


Job Skills / Requirements

Job Objective

Provide onsite leadership and direction for the day-to-day custodial operations including the selection, direction and training of all associates on multiple shifts. This position has supervisory responsibility for more than 30 employees. The primary focus is to meet and exceed client expectations, and to achieve all corporate goals and objectives.


Essential Functions

This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of the position. Other job related responsibilities and tasks may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.


· Act as an ambassador for our company values and philosophy, and implement and maintain all necessary programs to achieve Corporate Mission and Goals.

· Team Builders providing the leadership and communication skills necessary to build a strong team of trained associates in developing a proactive relationship with the campus at large

· Truly sensitive to the unique challenges of managing a custodial program in an academic environment. Proactive in the fulfillment of their day-to-day individual and team responsibilities.

· Able to communicate effectively with the customer and responsive to client feedback. Responding to the unexpected is a large part of a superior custodial service program on a college/university campus.

· Able to re-adjust priorities in dynamic environments.

· Always professional dealing with employees and customers alike.

· Empowered with on-site decision-making responsibilities.

· Supported through the Regional Vice President and the Corporate Office in St. Louis Missouri.

· Coordinate and provide assistance for building emergencies (such as fire/flood clean-up, snow/ice removal, etc.), during and after working hours.

· Maintain proper inventory levels to support required cleaning and project work

· Thoroughly inspect buildings and work being performed. Ensure quality of cleanliness is maintained

· Use the QA Program as a tool for remedial training for assigned employees

· Ensure employees are following safe work procedures

· Responsible for organizing, scheduling, assigning and performing daily work routines.

· Must be able to plan and perform major cleaning operations, supervising and following up on assigned work projects, and coordinate major work projects with the manager and or assistant manager

· Schedule weekend work as needed

· Must be able to plan and perform major cleaning operations, supervising and following up on assigned work projects, and coordinate major work projects with the manager and or assistant manager

· Responsible for training new custodians.

· Prepare and maintain Employee Hire Packets, complete and submit Termination Packets, maintain Worker’s Compensation reports and files, maintain and track Work Order Requests.

· Tabulate payroll hours and submit payroll to corporate office. Prepare the next pay-period’s timecards.

· Responsible for implementation of grounds master plan.

· Reconcile paychecks with payroll submitted in order to ensure all paychecks have been received. Notify the Manager in the event any checks are missing.

· Maintain a reminder file for 90 day raises, insurance notifications, and vacation eligibility.

· Monitors all responsibilities of custodial Supervisor(s).






Supervisory Responsibility

· Responsible for assigning, checking, and delegating work for employees involved in development areas.

· Evaluate and quality control check all work performed by staff to ensure consistent quality.

· Has responsibility for hiring, discipline, recognition, evaluating performance, recommending changes in position or employment status and ensuring compliance with established policies and procedures.



Minimum Qualifications

The requirements listed below are representative of the minimal education, experience, knowledge, skills, and/or abilities required for this position.


Education: Bachelor’s degree preferred

Certifications: N/A

Experience: 3-5 years’ experience managing and supervising custodial services

Skills: Basic custodial knowledge, computer literacy, mechanical knowledge, good oral and written communication skills, and good mathematical competency.

Additionally, must demonstrate:

· Have passion for training, developing, motivating and investing in team members.

· Possess a positive and optimistic attitude.

· Must enjoy responsibility, accountability and opportunity to direct your own efforts.

· Desire to achieve excellence and an aversion to mediocrity.

· Ability to delegate, direct and follow up to ensure success in extensive and complex situations.

· Pro-active and resourceful in nature.


Minimal travel required.


Physical and Working Conditions

The physical requirements described here are representative of those that must be met by an employee to successfully perform the duties of this job. Reasonable accommodation may be made to enable individuals to perform the essential functions of this job.


The work environment characteristics described here are representative of those an employee encounters while performing the essential job functions of this job. Usual office working conditions: noise level in the work area is typical of most office environments with telephones, personal interruptions, and background noises.

While performing the duties of this position, the employee is frequently required to walk, stand, bend, kneel, stoop, communicate, reach, and manipulate objects. The position requires mobility. Duties involve moving materials weighing up to 10 pounds on a regular basis such as files, books, office equipment, etc., and may infrequently require moving materials weighing up to 40 pounds. Manual dexterity and coordination are required while operating equipment such as computer keyboard, calculator, and standard office equipment. Specific vision abilities required by the job include close vision and the ability to adjust focus.



Education Requirements (Any)

High School Diploma or Equivalent
Bachelor's Degree Preferred

Additional Information / Benefits

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Holidays

This is a Full-Time position 1st Shift, 2nd Shift, 3rd Shift, Weekends.