Job Description

Overview

Job Skills / Requirements

Position: Security Operations Dispatch Centre Operator

Site: Baycrest Hospital

City: Toronto

Status: Full -Time Nights  

Hours: Continental Nights 1900-0700  

Pay Rate: $20.55/hr.  

Posting Date: May 28, 2026

Internal Close Date: June 3, 2026

External Close Date: June 12, 2026

Are you interested in starting a career in a fast paced and growing industry? As a provider of security services to clients with complex security needs, Paladin Security Group is offering an exciting career opportunity for you to give back to your community, while developing skills for future careers. Our training programs are also a leader in the security industry, and they will help prepare you for advancements, as well as build your resume for a potential career in law enforcement.

Site description: Baycrest is an academic health sciences centre providing a continuum of care for older adults, including independent living, assisted living, long-term care and a post-acute hospital specializing in the care of older adults all within one campus

Job Description: In this key role, you will oversee a state of the art healthcare Control Centre.  Your role will include the following:  

• Monitor and operate numerous systems including, access control, CCTV, fire and life safety
• Make emergency overhead announcements
• Answer Telephones and dispatch calls
• Assist in tracking and deployment of security staff
• Handle a variety of dispatch duties including incident call taking
• Liaise with visitors, clients and staff
• Manage Lost & Found
• Manage the issuance and return of facility keys and ID/Access cards
• Issue Visitor and Contractor badges
• Excellent communication skills
• Excellent deportment, customer service and presentable – Public facing/front facing position
• Working knowledge of CCTV, access control systems
• Experience in a supervisory role and dispatching preferred

 Prerequisites:  

• Immunization Record - TB 1+2, MMR, Varicella
• Double Vaccinated - Fully Vaccinated from COVID-19 with 2 doses minimum
• Valid Ontario Security Guard License
• Valid CPR and First Aid Certification Level C (WSIB approved provider)
• Vulnerable Sector Check - to be completed upon hire
• Proficient in English (both oral and written)
• Must have a minimum 1-2 years of experience in security
• Diploma in Justice studies/police foundations is considered an asset.
• Legally authorized to work in Canada
• Must be able to provide certifications in Use of Force (UOF) and Management of Aggressive Behavior (MOAB)
• Applicants who do not possess these certifications can opt into Paladin's Use of Force (UOF)/Management of Aggressive Behavior (MOAB) training program prior to their onboarding training to ensure they meet the requirements of the position
• Please be aware: The UOF/MOAB certification is not paid as it is a pre-employment requisite; however, Paladin will cover all the costs of the training with a 6-month commitment to the position/availability

 Why choose Paladin?  

• Opportunities for training and professional development 
• Competitive salary and benefits package 
• Free Uniforms  
• Security license reimbursement  
• Dry cleaning & hemming/tailoring allowance  
• Work today, get paid today—daily pay available

Education Requirements (All)

High School Diploma/GED

Certification Requirements (All)

First Aid, CPR Level C
Minimum of 1 year security experience
COVID Double Vaccinated
Minimum 1 Year of Dispatch or Scheduling Experience
Police Foundations Diploma / Law and Justice Studies Degree

Additional Information / Benefits

Paladin Security: Making the World a Safer and Friendlier Place because we CARE!
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Paid Vacation, Paid Sick Days, Paid Holidays