Most Frequently Asked Questions

Have a technical question about using the site? For immediate help, try our FAQ links.

This page is for Technical Questions only. If you are trying to contact the HR Department of this employer you will need to contact them directly. Questions regarding job specifics, salary and hours, qualifications, position and application status or general resume submissions will NOT be responded to and will not be forwarded to the HR Department.

How can I contact an employer?

Once you have successfully submitted your application you will automatically be sent a confirmation notice that your information was sent to your chosen employer. The notice will also provide you with the contact information for that specific employer.

How do I log in if I forgot my password?

If you have forgotten your password:

1. Go to “Existing Account”

2. Click “Reset Password” to the right of the log-in button. You will be prompted to provide the e-mail address that you provided our site upon registration.

3. Once you have provided your e-mail address, select “Continue” and your password will automatically be sent to your e-mail address.

I’m having trouble uploading my resume.

We apologize that you are having technical issues. Before re-trying to upload your resume we recommend going through these basic steps, as it solves most of the problems that users experience with our site.

1. Make sure that your Security and Privacy settings (which are found in the Internet Options section of your Control Panel) are set to their default level and that cookies are enabled on your computer.

2. You also need to clear your Internet Browser cache. You can also find this option under Internet Options. Once you are there, delete files and refresh your Internet Browser.

3. Also, be sure that your resume is less than 1MB in size. It must be either in Word or Text format, which means the file name needs to end in .doc (Microsoft Word) or .txt (Plain text) or .docx (Microsoft Word 2007/2010) or .rtf (Rich text format) or .pdf (PDF). However, it cannot be a scanned PDF image of your document. The resume cannot contain any pictures or other graphics, it needs to be a file which contains text only.

How can I update or make changes to my resume?

In order to make any changes to your resume, you must upload a newer version of your resume document. To do this, you must make the changes to your original resume document and then save it as a new resume. Once you have done this you will follow these steps:

1. Log into your account and select the position that you wish to apply for.

2. Click “Apply Now”

3. Click “Upload Resume” and then click “Select File” to add the most recently saved version of your new resume.

How can I change my password or e-mail address?

To change either your e-mail address or password:

1. Log into your account on the site.

2. To re-set your password, click on “Change Password” and then type in your new password.

3. To change your e-mail address or other information, you will click “Account,” then make the changes and click “Save.”

Can I have more than one user per account?

Unfortunately on our site you are only able to have one account per e-mail address. We suggest that if someone else in your household is trying to use our site that they create a free e-mail account and use this address to set up their own account on our site.

Where do I log in for my account?

To access your account you will select “Existing Account” at the top right hand corner of your screen.

How do I Opt-Out of receiving employer e-mail notifications about new job postings?

If you would like to Opt-Out of receiving e-mail notifications:

1. Log in to your account and click on “Applications.”

2. Click “Continue” and then choose “No” under the Opt-In for E-Mail Notifications section.

How do I change the file format of my resume to .txt or .doc?

In order to upload your resume to our site it must be a .txt or .doc file, meaning that it must be created in Microsoft Word or another program that saves your file with a file name ending in .txt or .doc.

We suggest that you copy and paste your resume into Microsoft Word, which would then save your resume as a .doc document. You can also copy and paste your resume into Word Pad, which can be found in the Accessories section of your computer, which would then save your resume as a .txt file.

Your resume must only contain text, our site will not accept resumes with graphics or other images.

Most common technical errors for Kwantek.com.

We recommend going through these basic steps, as it solves most of the problems that users experience on our site.

1. Make sure that your Security and Privacy settings (which are found in the Internet Options section of your Control Panel) are set to their default level and that cookies are enabled on your computer.

2. You will need to clear your Internet Browser cache. You can also find this option under Internet Options. Once there, delete files and refresh your Internet Browser.

How do I enable cookies from my computer?

To enable cookies, please follow these steps, depending on your browser:

Internet Explorer:

1. Click the “Tools” menu

2. Click the “Internet Options”

3. Select the “Privacy” tab

4. Click the “Advanced” button under “Settings”

5. Select “Override automatic cookie handling”

6. Select “Accept” for “Third-party Cookies” and click “OK”


Firefox:

1. Click the “Tools” menu

2. Click “Options…”

3. Select the “Privacy” menu

4. Check the “Accept third-party cookies”

5. Make sure “Keep until” is set to “they expire”


Safari:

1. Click the “Safari” menu

2. Click “Preferences…”

3. Click the “Security” menu

4. For “Accept cookies” select “Always”


Chrome:

1. Select the Wrench (spanner) icon at the top right

2. Select “Options”

3. Select the “Under the Hood” tab

4. Select “Content settings” in the “Privacy” section

Can I upload a cover letter?

If the employer requires a cover letter, You will be prompted to create or copy/paste a cover letter.

Still Need Help?

If you have not been able to find the answer to your question here, please send us an email and we will get back to you within 1 business day.