Job Description

Overview

Paladin Security: Making the World a Safer and Friendlier Place because we CARE!
Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Site Description

The World Exchange Plaza is a triple “A” office complex, prominently located in Ottawa’s downtown financial core, just steps from Parliament Hill. Encompassing an entire city block, the complex measures over 670,000 square feet and is comprised of two office towers, a three-level retail concourse (which connects the two towers), an underground parkade for 1,100 vehicles, and an outdoor Amphitheatre for informal gatherings.

Job Skills / Requirements

*Continental Rotation (Please see below for example:)

• Week 1 - 0700-1900 - Mon, Tue, Fri, Sat (4 days)
• Week 2 - 0700-1900 - Sun, Wed, Thu (3 days)
• Week 3 - 1900-0700 - Mon, Tue, Fri, Sat (4 days)
• Week 4 1900-0700 - Sun, Wed, Thu (3 days)

As a provider of security services to clients with complex security needs, Paladin Security Group is offering an exciting career opportunity for you to give back to your community, while developing skills for future careers. Our training programs are also a leader in the security industry, and they will help prepare you for advancements, as well as build your resume for a potential career in law enforcement. 

Working on a rotating continental schedule, you will provide proactive and reactive security patrols and response to incidents.  You will be required to write reports and investigate routine incidents, as well as respond to emergencies in a quick and efficient manner.   

Job Description:

• General Tower & Parking Lot Patrols
• Report Writing
• Note Taking
• On the fly Problem Solving
• High Customer Service
• Lock Ups and Unlocks
• Responding to assistance requests from the Clients and Retail Clients
• Ensure the safety and Security of the General Public on the property
• Assist General Public with Directions within the building
• Assisting Tenants and the Public with information inquires
• Signing in and out Contractors
• Assisting Tenants and the Public with use of the Wheelchair Access Lift
• Closing the Desk down for the evening returning certain building equipment to the Control Center at 19:00
• Assisting the Public with information inquiries
• Patrolling the Retail Section (four levels)
• Patrolling the Parking Garage (five levels)
• Crosstraining on all roles (Patroller, Operator, etc.)
  • Experience in CCTV monitoring, alarm monitoring, fire panels/systems is considered an asset
• Other duties as assigned

Qualifications:

• Excellent verbal and written English communication skills.    
• Valid Ontario Security Guard License
• Valid First Aid/CPR - Level C certification (from a WSIB-approved vendor)
• Proof of (minimum) double COVID-19 vaccination
• Able to pass a Vulnerable Sector Check
• Minimum 3 years security experience required, or 1 year of demonstrated Security Supervision experience
• Demonstrates superior customer service skills and able to work independently
• Minimum of a High School Diploma
• Ability to walk and stand for extended periods
• Able to complete ongoing training as directed by the Site Manager or Client Service Manager
• Must be able to provide certifications in Use of Force (UoF) and Management of Aggressive Behaviour (MOAB)
  • Applicants lacking these certifications can opt into Paladin's UoF/MOAB training program prior to their onboarding training to ensure they meet the requirements of the position
  • Please be aware: The UoF/MOAB training is not paid as it is a pre-requisite, however Paladin will cover all of the costs of the training with a 6 month commitment to the position/availability

Why choose Paladin?

• Extensive paid industry leading training
• Opportunities for advancement and growth
• Unionized benefits (including Education Allowance & Pension Plan)
• Free Uniforms
• Annual Boot Allowance
• Security license reimbursement
• Dry cleaning & hemming/tailoring allowance
• Paid vacation & sick days
• Additional perks!

Additional Information / Benefits

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those applicants that are short-listed will be contacted for an interview.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability