EXECUTIVE DIRECTOR, CLIENT SERVICES (VP Level Management)
Louisville, KY, United States of America

Overview

EXECUTIVE DIRECTOR, CLIENT SERVICES
You’re an exceptional, driven leader with a proven track record of making the big decisions that drive teams toward aggressive growth goals. You know your way around sales and marketing, and you understand how to find out what the client needs and give it to them. You don’t just lead teams; you push them to excel. If so, keep reading.

Job Skills / Requirements

The ideal candidate will:
Have a Bachelor’s degree, preferably an MBA.
Have 10-15 years of experience in client services/account management in an advertising agency, marketing company, or client-side marketing department.
Have experience managing large, complex, million-dollar-plus accounts with strategy, analytics, digital and creative components.
Know how to manage the financial aspects of a book of business, including forecasting revenue, costs, profit margins, invoicing, reporting your financials to company executives, etc.
Have an extensive track record of creating measurable results (ROI) on client campaigns.
Be a passionate problem solver who is invigorated by client challenges.
Bring new and innovative solutions to client and agency marketing challenges.
Have exceptional written, verbal, and presentation skills, as well as impeccable creative and project brief-writing skills.
Understand a wide variety of internal and client-side metrics.
Be a strong team leader who thrives on building highly effective teams, pushing them to excel at meeting or exceeding client expectations.
In this position, you will:
Direct the marketing team, create sales pitches, and turn client requirements into project processes.
Monitor new revenue opportunities and continually pursue leads.
Supply monthly, quarterly and annual revenue reporting and forecasting to executive leadership.
Lead the CEM team, providing the highest level of client care.
Identify client performance goals, and ensure the CEM achieves them.
Develop personal relationships with senior-level representatives of key accounts.
Serve as a thought-leader in Account Services, including developing strategic creative briefs, white papers, competitive analyses, and so forth.
Apply a broad range of creative problem-solving skills to business and client issues.
Develop strategy for the retention and growth of the existing client base, while ensuring that the account management team delivers cost-efficient, quality service.
Keep current on emerging technology changes and innovations.
Keep team members informed, engaged, on-point and committed to providing the highest level of service.
Understand and be proactive in Power’s performance evaluation process; set SMART goals for direct reports and help CEM managers set goals for their team members; check-in regularly on goals; collaborate with team on learning and development needs; and ensure team understands what’s expected of them from a performance standpoint.

Education Requirements (Any)

4 Year College Degree
MBA Preferred

Additional Information / Benefits

Relocation assistance provided for the right candidate!

Benefits: Medical Insurance, Dental Insurance, Paid Vacation, Paid Holidays

Screening Requirements: Criminal Background Check


This job reports to the Upper Management

This is a Full-Time position 1st Shift.

Number of Openings for this position: 1