Customer Safety Monitor (Customer Service)
Nothern Virginia, VA, United States of America


For over 20 years First Coast Security has had the privilege of partnering with customers in the commercial, residential, and government sectors around the country. Our passion lies in protecting each customer’s best interests — whatever, wherever, and whoever that may be. We provide world-class services, delivered by highly trained professionals who are inspired to serve at their utmost potential. We ensure this by recruiting, training, and retaining people who share our commitment to excellence. Our company has grown tremendously by adhering to its core values of excellence, courage, integrity, and professionalism.

Job Skills / Requirements

First Coast Security is a professional security company looking for those that take pride in themselves and what they do. We are recruiting for Customer Safety Monitors who will be responsible for coordinating access for personnel and the flow of people through the testing process.

Morning shifts ONLY!

Weekly pay $17.30hr - $24.30hr.

Monday – Friday. (6am - 2pm or 6am - 4pm)


Essential Duties and Responsibilities

  • Roster Management
  • Ensure cleanliness of the testing area
  • Recount, record, and package all test kits
  • Ensure that PPE and Sanitization methods are available
  • Administrative end-of-shift and inventory responsibilities
  • Ensure that all signage and control mechanisms are in place and visible
  • Complete all necessary pre- and post-paperwork and reporting requirements
  • Guide test takers through the check in process and provide guidance when necessary
  • Manage the daily temperature screening process to ensure all personnel have participated
  • Collect completed test kits and ensure the timely and orderly departure from the testing area
  • Supervise the testing queue area to ensure that social distancing requirements are maintained

Required Skills/Abilities:

  • Attention to detail
  • Medical or Nursing experience is a plus
  • Customer service management experience
  • Ability to assess and evaluate situations effectively
  • Highly effective oral and written communication skills
  • Ability to identify critical issues quickly and accurately
  • Ability to write routine correspondence, including logs and reports
  • Must display exceptional customer service and communication skills
  • Good organizational skills and the ability to provide high quality customer service.
  • Ability to maintain professional composure when dealing with unusual circumstances
  • Ability to handle both common and crisis situations at the client site, calmly and efficiently.
  • Good interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures
  • Proficient computer skills including Microsoft Office with the ability to utilize innovative, wireless technology at client specific sites

As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test.

***Please note that the safety and health of all individuals are priority for us here at First Coast Security. Therefore, during this hiring process, we are ensuring that we meet the state’s mandatory requirements concerning social distancing during the COVID-19 pandemic. This includes but is not limited to using electronic resources in place of face-to-face interviews as well as conducting training webinars online to ensure compliance with the contract and state’s training requirements. Only when your physical presence is absolutely required during your process, we will ensure that minimal individuals are in the office at any given time and social distancing of 6 feet or more are in effect***

Education Requirements (Any)

High School Diploma

Certification Requirements (All)

Valid Drivers License

Additional Information / Benefits

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan

This job reports to the N/A

This is a Full-Time position 1st Shift.

Number of Openings for this position: 20