Job Description

Overview

Job Skills / Requirements

1. Conduct thorough and objective investigations into employee complaints and employee relations issues and properly documenting, leveraging a strong background in investigations to ensure fairness and accuracy.
2. Provide HR guidance to site leaders, ensuring alignment with company policies and procedures.
3. Foster a customer-focused and engaged workforce among Front-Line Team Members through proactive HR support.
4. Analyze turnover, retention, and other key metrics to identify opportunities for improvement and implement strategies accordingly.
5. Partner with Learning & Development Team to ensure Front-line Team Members have development plans aligned with their career objectives.
6. Manage and resolve employee relations issues, leveraging investigation skills to conduct thorough and impartial inquiries as necessary.
7. Maintain up-to-date knowledge of legal requirements related to employee management, ensuring compliance and minimizing legal risks.
8. Keep HR Leader informed of all personnel matters.
9. Provide performance management guidance to front line leaders, including coaching, counseling, and career development support.
10. Collaborate with Managers and Frontline Team Members to improve work relationships, morale, productivity, and retention.
11. Offer HR policy guidance and interpretation to all staff members.
12. Support customer retention and business development by engaging with key customer base as needed.
13. Drive the sharing of best practices across functions to facilitate continuous improvement.
14. Identify and mitigate corporate risk associated with relevant employment laws and policies.
15. Maintain strict confidentiality regarding sensitive employee information, company policies, and internal discussions, adhering to legal and ethical standards at all times.
16. Perform any other duties as assigned.

• Bachelor’s degree in human resources management or a related field, preferred. 
• Minimum of 5 years of experience in an HR Generalist or HR Business Partner role.
• Minimum of 3 years of experience in investigations required.
• Proficiency in English and Spanish (verbal and written)
• Preferred experience working with a large hourly and distributed workforce.
• Preferred experience working with both unionized and non-unionized employees.

• Knowledge of federal, state, and local employment laws and regulations.
• Proficiency in Microsoft Office suite and other relevant software applications.
• Knowledge of principles and processes for providing customer and personnel services.
• Familiarity with HRIS (Human Resources Information Systems) software for data management and reporting.
• Understanding of performance management systems and methodologies.
• Understanding of diversity, equity, and inclusion principles and practices.
• Knowledge of best practices in employee relations and conflict resolution.
• Understanding of organizational development principles and change management processes.
• Familiarity with HR analytics and data-driven decision-making.
• Familiarity with employee benefits administration and compliance.
• Understanding of workplace health and safety regulations and practices.

• Strong consultation and communication skills.
• Excellent verbal and written communication skills.
• Ability to challenge, influence, and develop productive relationships.
• Intellectual agility, interpersonal flexibility, and a curiosity to learn.
• Strong project management skills.
• Knowledge of California employment law is essential.
• Ability to thrive in a fast-paced, dynamic environment.
• Ability to maintain good working relationships with colleagues, supervisors, and management.
• Proficiency in Microsoft Office suite and other relevant software applications. 
• Ability to identify issues and exercise discretion and judgment in making necessary corrections effectively.

• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Education Requirements (Any)

Bachelor's Degree preferred

Additional Information / Benefits

Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, 401K/403b Plan