Job Description
Front Desk / Administrative Assistant
(HR/Sales)
Ft Lauderale, FL, United States of America
Overview
We don’t have jobs, we have careers! We don’t have employees, we have cleaning specialists! Total Cleaning provides complete managed facility services including daily and weekly cleaning for facilities including: hospitals, medical facilities, schools, office buildings, commercial warehouse spaces, and Home Owner’s Associations. We also offer construction cleaning and marble services (move-in ready post construction clean up for corporate buildings, residential properties, condominiums, home builders, complete marble care). Our single priority is to exceed our customers’ highest level of expectation by providing them with impeccable managed facility services that center around clear communication, strong quality control processes, attention to detail and accountability. Total Cleaning has been providing premier commercial cleaning services throughout Florida since 1989. Our commitment to continuing education ensures that our team receives ongoing training in order to provide the highest quality cleaning service available. We believe that our cleaning specialists’ abilities, knowledge and experience will further Total Cleaning’s growth and success, and in turn, will help our cleaning specialists’ achieve their personal and career goals and successes.
Job Skills / Requirements
As our Receptionist Administrative Assistant, you will handle and coordinate all front-facing and sales administrative duties, including data entry, creating forms and documents related to our potential and existing customers' accounts, maintaining potential and existing customers’ information, and filing, scheduling, and working on special projects. The ideal candidate will be professional and courteous to greet, direct and assist callers, employees, and clients on the telephone and in person and maintain the confidentiality of all client information.
This is a fun and exciting role for someone who enjoys working at all levels in the organization and is very comfortable working with systems and databases.
What your day-to-day activities will look like:
- Answer incoming customer calls regarding new services, billing issues, service problems, service questions, and general client concerns. You will maintain a high level of professionalism with clients and establish a positive rapport with every caller.
- Consistently update potential customer information in the customer service database during and after each call.
- You will work with the management team to stay updated on service knowledge and be informed of any changes in company policies.
- In this role, you will impact the company's bottom line by problem-solving and turning callers or frustrated clients into repeat customers.
- Assist Sales and Operations Managers with scheduling client services (recurring, periodic, and extras) and track calls and services on the Company database system.
- Prepare correspondence, forms, reports, documents, presentations, and databases. Arrange for packaging, mailing, and/or transporting of mail and materials; create and maintain files.
- Assist HR with miscelleanous tasks as needed
- Ensures reception area is tidy. Ensures kitchen is fully stocked.
- Assist with coordination of office activities, gifts, special events, flowers, and birthdays. Assists with the purchase of cakes, flowers, and balloons for celebrations.
- Assist with other departments and report their activity.
- Performs other duties as assigned.
What you will need:
- High school diploma, BS or Associate degree preferred.
- 3-5 years of administrative experience and/or customer service, ideally with work planning experience.
- Strong data entry experience.
- Bilingual English/Spanish required.
- Ability to remain professional and courteous with customers always.
- Excellent verbal and written communication skills.
- Operate with ownership, be a self-starter, and have strong attention to detail.
- Ability to communicate with different levels of internal and external customers.
- Strong communication and customer service skills.
- Working knowledge of MS Word/ Excel/Outlook.
- Must be able to multi-task effectively (i.e. talk on the phone while navigating on the computer and taking notes).
- Must have Problem Solving Skills.
- Experienced working in a fast pace environment with high volume calls.
- Follows instructions and meets deadlines.
Education Requirements (Any)
High School or GED
Associate Degree
Additional Information / Benefits
Schedule
Monday to Friday
8am to 5pm
We are hiring!!!
You have passion for exceeding customer expectations providing a worry-free experience. You are looking to advance your career and enjoy the rewards that come with working at a growing company that is positioned as an industry leader. You seek to make people's lives better every single day. You want to join a team of dedicated professionals utilizing cutting edge technology to deliver best-in-class results. If this sounds like you, then we want to meet YOU!
Since 1989, Total Cleaning is the premier and most trusted provider of managed sanitation services and solutions in Florida. We offer our clients an experience that fits their needs with a dedicated team working around the clock on scheduled site visits and utilizing the latest in cleaning technology.
Total Cleaning - Total Clean, Total Care.
Apply now!
This is a Full-Time position 1st Shift.
Number of Openings for this position: 1