Job Description

Overview

PalAmerican is a growing security company, operating in over 20 states! We specialize in providing security solutions for healthcare, commercial, industrial, educational, and government facilities. Our dedicated management team is comprised of security professionals who have years of experience in the field – many of whom started as Security Officers! 

The salary is $80,000-$90,000.

Job Skills / Requirements

We are hiring for a Director of Operations for our Oak Brook, IL office. The Director of Operations will be responsible for the overall security operations in this designated area, which includes the Chicago, Illinois area!

This is a highly impactful role that is directly accountable for building an effective security team in the Chicago area!  The Director of Operations will have the opportunity to collaborate with clients and PalAmerican’s leadership team to envision and implement security solutions in partnership with PalAmerican’s clients!

What You’ll Do

• Act as a cultural ambassador to all PalAmerican Security officer employees and clients

• Ensures the delivery of high-quality customer service through regular contact with Geography Leaders, staff and clients; evaluates service quality and initiates and corrective action as necessary.

• Analyzes operational and financial indicators to continuously improve performance; ensures profitable operations with full profit and loss accountability for the offices under your direction.
• Meets regularly with Operations Management representatives for status updates and addresses any actual or potential problems; assists with the negotiation of client contracts; supports client start-ups; carries out planning, assessments and surveys; reviews operating procedures and ensures proper operating procedures are in place at client locations.
• Recruits, selects, orients, trains, and develops high caliber staff in collaboration with Human Resources; plans, assigns, and directs work; coaches’ employees to enhance skills; carries out disciplinary actions as necessary.
• Develops and administers budget for region, in collaboration with company management.
• Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures.
• Audits and assists in the coordination of appropriate expenditures, including equipment, supplies, and vehicles; Audit vehicles to ensure they are properly maintained; Audit office practices for the purchase and inventory of supplies and equipment.
• Oversight of staffing requirements; Monitoring overtime and taking appropriate action to drive overtime reduction initiatives. Audit each geography’s scheduling platforms to ensure scheduling is handled effectively to meet client requirements while controlling labor costs; develops and audits site reports to ensure standard operating procedures and client directions have been followed.
• Provides input to company, and promptly assists in the resolution of legal, financial, human resources, and administrative issues.

What You Need

• Bachelors degree and 10 or more years of experience in a field related to the security service industry and/or business management or an equivalent combination of education and experience enough to perform the essential functions of the job, as determined by management. Additional relevant experience can be substituted for the required education based on one calendar year of experience for one academic year of education.
• Knowledge of security service delivery operations.
• Knowledge of business operations management and human resources administration.
• Ability to synthesize business/financial data and develop solutions.
• Planning, organizing and leadership skills.
• Oral and written communications skills.
• Strong customer service and service delivery orientation.
• Ability to interact effectively at various social levels and across diverse cultures.
• Ability to be an effective leader and member of teams.
• Ability to take initiative and achieve results.
• Handling and being exposed to sensitive and confidential information.
• Frequent travel to client sites for oral presentations, group meetings, and site surveys.
• Directing, motivating, training, coaching, and disciplining staff in a positive manner.
• Reading and analyzing reports and financial data, including related computer usage.
• Responding on an on-call basis to emergencies and incidents at all hours.

Minimum Requirements:

• 5+ Years as a Director of Operations
• 5+ Years working in the Illinois market
  • Knowledge of and experience in handling day-to-day business for this location

Education Requirements (Any)

High School Diploma, GED or Higher Education Diploma
Bachelor's Degree

Certification Requirements (All)

Driver's License
PERC
20- Hour Unarmed Security Officer Certificate

Additional Information / Benefits

What You’ll Get

• Superior Benefits
  - benefits including: Medical, Dental, Vision, Life Insurance, Short and Long Term Disability, PTO,Paid Holiday’s, Vacation and Sick Time
• Company Paid Training
  - we pay for all your training including additional safety and security related courses  
• Promotion from Within
      - we are dedicated to our employee’s development and provide great opportunities for career advancement 

Why We’re Awesome

• We’re Making the World a Safer & Friendlier Place 
       - we look for people who are passionate and energized about protecting their communities 
• Largest Variety of Assignments & Positions
      -we do our best to accommodate your interests, so you enjoy your assignment and feel challenged by your work 

PalAmerican Security is proud to be an Equal Opportunity Employer M/F/D/V.  

EOE/ADA/Drug Free/Tobacco Free Work Place 

To apply for one of our career opportunities and learn more about PalAmerican Security, please visit us on the web at www.palamerican.com/careers 

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, Long Term Disability