Job Description

Healthcare Security Program Manager (Colorado Springs)
St. Petersburg, FL, United States of America


PalAmerican is a growing security company, operating in over 16 states! We specialize in providing security solutions for healthcare, commercial, industrial, educational, and government facilities. Our dedicated management team is comprised of security professionals who have years of experience in the field – many of whom started as Security Officers!


We are hiring for a Healthcare Security Program Manager in Phoenix, AZ.

This salary range for this position is $50,000-$52,000/year


Job Skills / Requirements

REPORTS TO: Client Service Manager

The Security Program Manager - Healthcare is responsible for overseeing the security operations of the assigned portfolio. The Security Program Manager reporting to the Resident Manager will provide leadership and oversight of the assigned PalAmerican team (Supervisors and Officers) in developing and maintaining security policy & procedures, ensure training standards are met, coordinating strategies to support the program, and providing coaching and mentorship to all security staff to support a safe and secure workplace for patient, staff, clients and visitors.


Acts as the primary representative for PalAmerican Security employees within the assigned portfolio.

Assists in developing, implementing, maintaining and evaluating an overall security program within the portfolio, including Security plans, Policy & Procedure Manuals, and OSHA programs.

Conducts data analysis and provides recommendations for security and safety improvements in keeping with industry best practices. Ensures compliance with applicable Joint Commission, or other accreditation body, environment of care standards.

Initiates, facilitates, and promotes activities to foster security awareness within the organization; assists in developing hospital-wide security programs by delivering and supporting educational security in-services.

Acts as the security resource for the organization, where appropriate, in all matters including but not limited to Joint Commission Accreditation.

Follows the organizations guidelines and policies related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).

Provides leadership to the security team within the assigned portfolio, overseeing the selection, scheduling, training, coaching, mentoring and overall support for Supervisors and Security Officers.

Assures all required training is completed on schedule and maintains all personnel files consistent with Joint Commission requirements.

Ensures site-based contractual obligations including meeting contract key performance indicators (KPI’s) are met and fulfilled, including but not limited to, fulfilling all staffing requirements with a 100% shift fill rate.

Provides quality assurance oversight of all reporting, including incident reporting.

Coordinates the portfolio’s site reporting to client organization(s)

Assists in preparation and management of the budget assigned for the portfolio and maintains a healthy margin.

Conducts annual performance reviews of all direct reports.

Responsible for performance management and discipline of all direct reports.

Provides after-hours support for Security Operations within the portfolio, including providing emergency response to sites.

Maintains a regular communication and positive business relationship with the client organization’s key stakeholders at the site level

Professionally represent PalAmerican at industry events.

Identify business development opportunities within the healthcare security market.

Performs other duties as required.

Required Qualifications of the Program Manager, Healthcare:

Education and Experience

Successful applicant should have a minimum of 5 years security experience in a supervisory or managerial capacity, or a combination of experience and relevant education (preferably in a healthcare environment). Applicants must also have a valid Driver’s License and a vehicle that will be used for work purposes. Working knowledge of appropriate legislation, Joint Commission and healthcare industry standards on security, and protection of privacy in the healthcare setting is required. A diploma in Security Management, Criminology, Health Care Administration or related discipline would be considered an asset.

Must be, or be willing to become, an active member with the International Association of Healthcare Security & Safety (IAHSS) and must have or be willing to work towards obtaining their Certified Healthcare Protection Administrator (CHPA) designation within one year.

Skills and Abilities

· Ability to Lead, plan, organize, delegate and problem solve.

· Proven ability to effectively supervise / manage employees.

· Computer proficiency in Microsoft Word, Excel, PowerPoint.

· Effective communication, both in writing and verbally, including delivering presentations to groups.

· Function effectively in a highly dynamic environment

· Maintenance of professionalism in all situations.

· Physical ability to perform the duties of the position

Education Requirements (Any)

High School Diploma/GED

Certification Requirements (Any)

Security License
Driver's License

Additional Information / Benefits

PalAmerican Security is proud to be an Equal Opportunity Employer M/F/D/V.
EOE/ADA/Drug Free/Tobacco Free Work Place


To apply for one of our career opportunities and learn more about PalAmerican Security, please visit us on the web at

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, Long Term Disability

This is a Full-Time position 1st Shift, 2nd Shift, 3rd Shift, Weekends.

Number of Openings for this position: 1