Security Intake Analyst (Operations)
Brookfield, WI, United States of America


TSM was established in 2005 with the mission to exceed industry standards. our management team are industry experts from law enforcement, military services, as well as public and private security organizations. While other security firms embrace the same tired physical "observe and report" security guard philosophy. TSM operatives are trained to use technology, enhancing our service offering to proactively manage our clients' security. We address our clients' security needs as required, with techniques designed to harden the targeted location and relocate or discourage the undesirable behavior, while working in unison with public agencies when required.

Job Skills / Requirements

This position will operate a busy Intake center during all non-business hours on behalf of our enterprise client.
The position will be responsible for, but not limited to:
Receiving all incoming telephone calls
Triage & Escalation of all calls of various types of incidents ranging from serious criminal incidents to reports of Lost , stolen & Found (people, property & assets)
o Afterhours alarms
o employee assistance, travel incidents
o Video & Image verification and extraction
Sending emails and high level notification emails to senior level client personnel, along with working with local law enforcement
This position requires persons with extreme attention to detail while working under pressure, and high level self-confidence in a technical environment.

Education Requirements (Any)

High School Diploma or Equivalent

Additional Information / Benefits

After 90 days of Full Time Employment TSM offers:
-Medical Insurance
-Dental Insurance
-Short-Term & Long Term Disability

After 1 year of Full Time Employment TSM provides:
-2 weeks of Paid Vacation.

Benefits: Medical Insurance, Dental Insurance, Paid Vacation, Short Term Disability, Long Term Disability

Screening Requirements: Motor Vehicle, Drug Screen, Criminal Background Check

This job reports to the Site Supervisor / Regional Manager

This is a Full and Part-Time position 2nd Shift, 3rd Shift, Weekends.