Job Description

Overview

DSI believes that success is bred in the recruiting, selection, supervision, and training of each and every employee. Believing in the need for ongoing and perpetual training helps to set DSI apart from its competitors. Many companies give testimonials about their commitment to customer service and employee satisfaction but few deliver on that promise. That is where the DSI motto, “DWYSYWD", comes into the picture. Simply stated, DSI strives to “DO WHAT YOU SAY YOU WILL DO”. The staff at DSI believes that if we understand the culture and mindset of our customers then we can more easily create a unique service solution to reflect it. DSI strives to create a work experience for our employees reflecting the work culture, principles, and values of our clients as well as of DSI, and based upon this, we screen employees for skills, philosophies, and attributes that reflect both. In doing so, we believe DSI delivers employees and service mutually beneficial to everyone.

Job Skills / Requirements

DSI is growing, again! We are hiring Security Call Center/Dispatch operators in Huntsville, AL. Come join a diverse and inclusive team that believes in providing excellent customer service and knows that its biggest asset is its employees.

The following attributes are required for success in the call & command center position:

• Great customer service skills
• Ability to manage time effectively
• Ability to prioritize tasks
• Answer and manage multi-line phone systems
• Work well independently and within a team
• Reliable & dependable, must be at work on time for scheduled shifts and stay until the completion of all tasks
• Positive attitude and self motivated
• Schedule flexibility needed to help the team as needed
• Computer literacy with minimum 45 WPM
• Effective verbal and nonverbal communication skills
• Valid driver's license
• High school diploma or equivalency
• Clean background, MVR and drug screening

This position has a mandatory four-week training. The four-week training must be completed to receive shift pay increase. Training pay is $15/hour after training pay is $17.75.

Training includes: IAHSS, verbal de-escalation tactic training, MOAB, CPR and much more.

Regular scheduled shift is Monday-Friday 12:00PM-8:30PM

Job Responsibilities include maintaining a safe and secure environment for customers and employees while providing general security duties to our clients. You will promote safety by being alert to observe, correct, and report any hazards. You will need to understand and comply with DSI and Client requirements, as well as specific post instructions. You will operate multi-line phone system efficiently, accurately answers telephone calls from physicians, nurses, ancillary personnel and other internal and external customers and/or agencies, and accurately connect them with the appropriate hospital personnel. Knowledgeable of the Pelco IP cameras, CCTV, HUGS system, Morse Watchman Key Watcher, Simplex Fire Alarm system, Tram System, CCURE access control system, and Med Gas alarms at all HH locations. Knowledge to include all equipment in both Command Centers. Assist with employee issuance of keys, badges, parking decals, pagers etc. Accurately communicate and dispatch work orders to include, Security, Maintenance, Environmental Services, Transport, Courier, and Linen Distribution utilizing various communication devices. Interacts extensively with other departments both in written and telephone correspondence. May be called upon to greet, valet park, transport patients and conduct courier runs. Perform Notary services for patients and patient’s families Provides support in planning, scheduling, and organizing routine department activities.

$15.00 - $17.75 / hour

 #HUNTS

Education Requirements (All)

High School Diploma or Equivalent

Certification Requirements (All)

Valid State Driver's License

Additional Information / Benefits

DSI Security Services is a drug free employer complies with all applicable laws regarding affirmative action and equal opportunity in all its activities and programs and does not discriminate against anyone protected by law because of age, color, disability, national origin, race, religion, sex, handicap, or status as a veteran or disabled veteran.