Job Description

Quality Assurance Officer 2nd & 3rd shift required (OPERATIONS)
Chester, VA, United States of America

Overview

Top Guard is the leading security officer service provider for the Virginia Peninsula, the Southside, tri-cities and Richmond. As security demands continue to increase, we employ over 900+ professional security officers. Our clientele represents the finest of businesses such as; financial institutions, health care centers, shopping centers, word-class manufacturing companies, communities and universities. Our strong commitment to superior security services empowers us to also provide officer/patrol services to Municipal, State and Federal contracts.

With our rigid employment standard, Top Guard employs only the finest, professional, intelligent and dedicated officers. We proudly support veterans and collectively strive for perfection through our carefully designed quality assurance program.  

Do not have a DCJS armed or unarmed license? No problem! We have a training campus right conveniently located on site!

Ask about the following bonus programs:

  • Veteran
  • Armed DCJS
  • Unarmed DCJS
  • Did we mention we love employee referrals? We have a bonus for that as well!

Job Skills / Requirements

The following requirements must be met:

  • High School Diploma or GED
  • Ability to pass a drug screen and background check
  • Authorized to work in the United States
  • Be at least 18 years year old and/or 25 years old and a great driving record should the site require vehicle patrol
  • Have the ability to occasionally lift 50 pounds and stand for long periods of time as required by the site
  • Have reliable transportation
  • Demonstrate a professional demeanor at all times to maintain the company expectations for customer service
  • Strong communication skills both verbally and written
  • Positive “can do” attitude
  • Customer service driven
  • Have the ability to quickly make decisions based upon situations that may arise

The site-specific requirements listed below must be met in order to qualify to apply for the position:

  • Anytime availability
  • Monitor cameras
  • Stand/sit/walk for long periods of time
  • Prior military or law enforcement preferred
  • Prior security experience is preferred
  • Endure adverse weather conditions on occasions
  • DCJS Armed

This position requires:
• Conduct security related training of new and existing site personnel
• Be professional at all times maintaining company expectations for customer service
• Effectively conducting inspections patterns to target sites needing attention
• Situational decision making; notifications to appropriate personnel if needed
• Assist with the daily operations at the direction of company management
• Hold post at client’s site(s) until a qualified replacement is assigned to relieved
• Prepare reports - must have solid knowledge of Microsoft word, outlook and excel




It is the policy of Top Guard to afford equal opportunity for employment to all individuals regardless of their race, color, religion, sex, national origin, age, genetic information, disability, or veteran status.

Education Requirements (Any)

High School Diploma/GED


This job reports to the ACCOUNT MANAGER

This is a Full-Time position 2nd Shift, 3rd Shift, Weekends.