Job Description

Caseworker (Migration and Refugee Services)
Louisville, KY, United States of America


Catholic Charities of Louisville is an apostolate of the Archdiocese of Louisville and member of Catholic Charities USA. We provide service for people in need, advocate for justice in social structures, and call the entire Church and other people of good will to do the same.

Catholic Charities of Louisville is the social-service arm of the Archdiocese of Louisville. We provide help and create hope for the poor and vulnerable through a wide range of programs, assisting clients of all races, backgrounds and beliefs. Our service area includes 24 counties throughout Central Kentucky.

Catholic Charities of Louisville was established in 1939 and incorporated as a 501(c)(3) human service organization in 1993. It is one of over 160 Catholic Charities USA social service agencies in the United States.

Catholic Charities of Louisville has established three core values to represent us as an organization and are a gauge for how we work with each other as well as our clients and partners. They are Welcome, Strengthen and Empower.

Job Skills / Requirements




The Caseworker is a member of the case management team in Migration and Refugee Services (MRS), which works together to ensure that each MRS clients is provided with all necessary services and is assisted in overcoming all barriers to their successful resettlement in the U.S. This staff member works in partnership with the rest of the case management team, the employment team, ESL, and youth services staff to promote early employment and financial self-sufficiency for all eligible clients. Through coaching, education and referrals, the Case worker ensures that clients gain the skills, knowledge and resources necessary to access medical, Immigration and other public services.


  1. Provide individualized and group orientations while supporting clients through social service referrals, medical access, and advocacy services through assessment and evaluation each client’s distinct needs.
  2. Independently develop reasonable resettlement and/or self-sufficiency plans and timelines for each client and guide client expectations.
  3. Assess and monitor client progress at regular intervals to ensure progress on goals is made, designated resources are maximized and modify initial resettlement plans and other case file documents as required.
  4. Address any follow up concerns for Cuban case load, such as medical issues, access to public benefits, or other case management related
  5. Ensure compliance with case file management and reporting requirements, including timely data entry in hard-copy files and database
  6. Regularly travel throughout service delivery area (home visits, agency visits, service provider visits etc.) will be required.
  7. Conduct all intake, assessment, enrollment and referral for Cuban and Haitian
  8. Participate in all program meetings, staff development activities, and fully engage as a member of the team.
  9. Other related duties as assigned


This work is performed in an office setting with moderate noise due to computers, printers, and people moving about and out in the community interacting constantly with clients and a wide variety of service providers.


  • Ability to sit, stand, walk, and sit for extended periods of time
  • Ability to use hands and arms to lift and/or move up to 25 pounds to assist with furniture and other household items if needed
  • Specific vision abilities include close and distant vision
  • Ability to communicate effectively verbally and in writing
  • Ability to work under pressure
  • Ability to travel frequently within the community
  • Ability to accurately examine and analyze information


Telephone, computer, printer, copy machine, fax machine, calculator, and shredder


Associates degree is preferred, but high school diploma or GED is required. Two years of work experience preferably with people of various cultures. Must be at least 18 years of age.

Reasonable accommodations may be made to those who are able to perform the essential duties of the job.


  • Ability to speak, read and write in Spanish
  • Ability to speak languages commonly spoken by current refugee populations preferred.
  • Work under pressure, handle stressful situations, and have good communication skills to interact successfully with colleagues, clients, volunteers, and service
  • Set boundaries with clients and be professional and
  • If English is the second language, the Caseworker must have acceptable proficiency in listening and reading comprehension as well as oral and written communication in English.
  • Be able to work flexible hours including nights and
  • Proficient in PC skills including Microsoft Office and especially
  • Must be people oriented and relate to a varied ethnic
  • Must be able to drive personal vehicle or agency vehicle to various locations within the service area and have a valid driver's license and acceptable driving record.
  • Must be able to maintain the confidentiality of any information she/he


Education Requirements (Any)

Associates degree is preferred; high school diploma or GED is required.
Two years of work experience preferably with people of various cultures. Must be at least 18 years of age.

Additional Information / Benefits

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan

This job reports to the Assistant Case Manager

This is a Full-Time position 1st Shift.

Number of Openings for this position: 1