Associate Long-Term Care Ombudsman/Volunteer Coordinator (Long-Term Care Ombudsman)
Louisville, KY, United States of America


Catholic Charities of Louisville is an apostolate of the Archdiocese of Louisville and member of Catholic Charities USA. We provide service for people in need, advocate for justice in social structures, and call the entire Church and other people of good will to do the same.

Catholic Charities of Louisville is the social-service arm of the Archdiocese of Louisville. We provide help and create hope for the poor and vulnerable through a wide range of programs, assisting clients of all races, backgrounds and beliefs. Our service area includes 24 counties throughout Central Kentucky.

Catholic Charities of Louisville was established in 1939 and incorporated as a 501(c)(3) human service organization in 1993. It is one of over 160 Catholic Charities USA social service agencies in the United States.

Catholic Charities of Louisville has established three core values to represent us as an organization and are a gauge for how we work with each other as well as our clients and partners. They are Welcome, Strengthen and Empower.

Job Skills / Requirements


The Associate Long-Term Care Ombudsman/Volunteer Coordinator* is certified to visit in Long-Term Care facilities in the KIPDA and Lincoln Trail Districts to improve the quality of life for those residents.  She/he will protect the rights and dignity of nursing home residents.  She/he has the additional responsibilities of recruiting, of recruiting, training, and retaining Certified Volunteer Ombudsman, and Friendly Visitor Volunteers.


  1. Investigate and resolve complaints by the resident and/or family member to the satisfaction of the resident.
  2. Adhere to the responsibilities set forth by KIPDA and Lincoln Trail
  3. Visit long-term care facilities in the KIPDA and Lincoln Trail Districts
  4. Provide on-going training, supervision, and retention of volunteers. Conduct at least 10 group meetings per year, and manage a group of approx. 30 volunteers.
  5. Follow the Policies and Procedures of Catholic Charities and the Archdiocese of Louisville.
  6. Other related tasks as assigned by supervisor


This work is performed in an office setting with moderate noise due to computers, printers, and people moving about, and out in the community visiting long-term care facilities.


  • Ability to sit for extended periods of time, stand, and walk
  • Specific vision abilities include close and distant vision
  • Ability to communicate effectively verbally and in writing
  • Ability to work under pressure
  • Ability to travel frequently within the community
  • Ability to accurately examine and analyze information


Telephone, computer, printer, copy machine, fax machine, calculator, scanner, shredder, and Outlook


Associates degree is preferred.  The completion of 2 years of undergraduate studies is required or the equivalent years of experience in assessing and dealing with long-term care needs of the elderly can be substituted at the discretion of the state LTCO.

Reasonable accommodations may be made to those who are able to perform the essential duties of the job.


  • Must enjoy working with the elderly
  • Must represent Catholic Charities in a positive manner in dress and presentation when meeting the public and demonstrate good networking skills
  • Must be able to communicate well verbally and in writing with colleagues, superiors, clients, and community personnel
  • Must be a good listener
  • Must have a valid driver’s license and reliable personal transportation
  • Must be proficient in PC skills including Microsoft Office applications such as Word and Excel plus Outlook and databases
  • Must be able to maintain confidentiality of information

* This position is subject to change beginning October 1, 2020, pending the outcome of VOCA grant application.  This position will become an Associate LTC Ombudsman only if grant is received.

Education Requirements (Any)

2 years of undergraduate studies is required or the equivalent years of experience in assessing and dealing with long-term care needs of the elderly

Additional Information / Benefits

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan

This job reports to the Director of the Long-Term Care Ombudsman

This is a Full-Time position 1st Shift.

Number of Openings for this position: 1