Wellness and Extended Services Lead (Migration and Refugee Services)
Louisville, KY, United States of America


Catholic Charities of Louisville is an apostolate of the Archdiocese of Louisville and member of Catholic Charities USA. We provide service for people in need, advocate for justice in social structures, and call the entire Church and other people of good will to do the same.

Catholic Charities of Louisville is the social-service arm of the Archdiocese of Louisville. We provide help and create hope for the poor and vulnerable through a wide range of programs, assisting clients of all races, backgrounds and beliefs. Our service area includes 24 counties throughout Central Kentucky.

Catholic Charities of Louisville was established in 1939 and incorporated as a 501(c)(3) human service organization in 1993. It is one of over 160 Catholic Charities USA social service agencies in the United States.

Catholic Charities of Louisville has established three core values to represent us as an organization and are a gauge for how we work with each other as well as our clients and partners. They are Welcome, Strengthen and Empower.

Job Skills / Requirements



The Extended Services Lead is responsible for day-to-day extended case management services for our returning clients and secondary migrants, including targeted programming focused on employment, health and wellness, and children and youth. Primary responsibilities focus on staff management, strategic program management, including planning, coordination, and oversight of all services and activities, logistical and information management. The Extended Services Lead is responsible for ensuring quality and timely services to clients and compliance with all federal, local and internal program requirements. The Extended Services Lead directly supervises the ICM Caseworkers, and Medical Caseworker.


  1. Oversee the delivery of all extended services offered up to five years after arrival, including: community integration, health and wellness programming, children and youth services, employment and financial literacy services. Ensure compliance with performance standards and grant requirements.
  2. Ensure timely and accurate allocation of grant funds including reviewing of staff timesheets in P drive. Making sure the company mileage log & cellphone stipend are submitted to finance timely.
  3. Work closely with Case Manager to ensure compliance with all funders’ requirements including monthly and quarterly reports, adherence to established service provision timelines and the development of quality professional documentation of services for federal and state auditing purposes. Ensure Family Self Sufficiency Plan Assessments and associated follow ups are completed.
  4. Oversee compliance and reporting with several MRS grants that serve special needs clients such as Services to Older Refugees, Intensive Case Management, Wilson-Fish Refugee Social Services, Preferred Communities and Mental Health Services.
  5. Lead ongoing quality assurance efforts including periodic and timely review of client files to ensure compliance with federal, state and local guidelines
  6. Participate in community meetings and consultations with national, state and local partners, community members and stakeholders.
  7. Manage relationships with external partners, including those providing medical, housing, Food, Cash and other services
  8. Recruit, lead, support and supervise staff to ensure the provision of quality resettlement and extended and intensive case management services
  9. Conduct extensive training for staff in all aspects of program responsibilities, processes and protocols. Train staff on Wilson fish Initial/Extended Manual’s requirements and guidelines and periodically review MRS service plans pertinent to her/his team’s services
  10. Support staff in troubleshooting and managing client-related issues and concerns, and in making difficult decisions
  11. Conduct semi-annual & annual staff evaluations to ensure adherence to employee goals and objectives; actively participate in organization wide strategic planning processes and reviews
  12. Lead regular Team meetings and attend case review meetings with the department leadership.
  13. Coordinate and facilitate internal cross-program information sharing and communication
  14. Ensure that Staff complete Mental Health Referrals for clients, and connects with the local mental health provider network
  15. Ensure eligible clients apply for SSI and Medicaid; assist staff to follow-up on progress
  16. Ensure that clients receive a Refugee Health Assessment within a timely manner
  17. Ensure that specialist medical appointments are provided to clients who have ongoing medical needs
  18. Ensure that elderly clients receive appropriate services as related to the Services to Older Refugees grant
  19. Ensure staff Provide support for family crisis management including assistance with referrals to domestic violence services
  20. Approve enrollment requests to USCCB for PC clients. Make sure the request is accurate before approving.
  21. Make sure enrollments are completed Advancing Cities clients.
  22. Other duties as assigned by the Case Manager.


This work is performed in an office setting with moderate noise due to computers, printers, and people moving about and out in the community.


  • Ability to sit, stand, walk, and sit for extended periods of time
  • Specific vision abilities include close and distant vision.
  • Ability to communicate effectively verbally and in writing
  • Ability to work under pressure, effectively utilize time and resources, and use sound judgment when making decisions
  • Ability to travel frequently within the community utilizing personal transportation
  • Ability to accurately examine and analyze information
  • Significant ability to multi-task and respond to deadlines
  • Ability and flexibility in working flexible hours including nights and weekends as needed


telephone, computer, printer, copy machine, fax machine, calculator, scanner, and shredder


Bachelor’s degree in Education, Social Work, or related field and one year of relevant work experience are required.

Reasonable accommodations may be made to those who are able to perform the essential duties of the job. 


  • Must have valid driver’s license and acceptable driving record
  • Must possess reliable personal vehicle and be willing to use personal vehicle transporting clients (if needed) to various locations within the service area if an agency vehicle is not available
  • Due to the highly visible nature of the position, this person must function with an elevated degree of professionalism while interacting with staff and representing the agency to both clients and the community.
  • Must be able to communicate well verbally and in writing with colleagues, clients, and other community agencies
  • Must be able to work under pressure and handle stressful situations
  • Must be able to work flexible hours including some nights and weekends as needed
  • Must be proficient in PC skills including Microsoft Office and Outlook as well as working with databases
  • Must be able to relate to a varied ethnic population and be able to maintain confidentiality of information
  • Must demonstrate self-confidence, enthusiasm, initiative, and flexibility


Education Requirements (Any)

Bachelors Degree in Education, Social Work, or a related field plus 1 year of relevant work experience

Additional Information / Benefits

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan

This job reports to the Case Manager

This is a Full-Time position 1st Shift.

Number of Openings for this position: 1