Innovative Service Leader (Customer Service)
Louisville, KY, United States of America

Overview

Watch one of our largest customers talk about "Why Kwantek?"


Kwantek is seeking a tech-savvy, well-organized, Innovative Service Leader that can take charge and transform our service organization. We are an aggressive SaaS provider, positioned at the top of our niche markets and rapidly growing.

Do you enjoy working with people? How about working with technology and information? Do you have experience in customer service and strategic account management? If you're looking to grow your career, use your creativity to solve complex problems, take on additional responsibilities, and make a huge impact, this position may be for you.

Job Skills / Requirements

Kwantek is seeking a Service leader who is a motivated professional and genuinely enjoys helping others while contributing in a fast paced technology driven organization. This position will act as both an individual contributor and leader to the entire service organization. We're looking for someone with a passion for service as well as knowledge of bleeding-edge technologies and strategies to retain and grow our client base.

This position will have responsibilities for Kwantek customer services that include, but are not limited to the following:

  • Responsible for managing the overall health and relationship of our customer base.

  • Responsible for handling the day-to-day requests and support tickets of clients.

  • Adopt a consultative approach to problem-solving and is expected to demonstrate superior knowledge of Kwanteks product line and client services.

  • Demonstrate a thorough understanding of how existing clients are using Kwantek solutions and advise them on strategies to use our solutions to better meet their business needs and to effectively communicate client needs to our sales, product and management teams.

  • Implement a proactive plan to communicate and manage our key enterprise accounts.

  • Manage client interactions through social media, forums and chat

  • Responsible for requirements gathering for requests or changes made by the customers to deliver on clients strategic objectives.

  • Act as escalation point for customer issues, then prioritize and drive these issues to a solution.

  • Responsible for communicating customer feedback to inform the product team of enhancements to influence product road-map direction

  • Assist in new client launches and upsell activities

  • Required Skills and Experience:
  • Demonstrated ability to create, develop, and enhance customer relationships.

  • Able to inspire and lead a team while directly contributing with day-to-day tasks.

  • Ability to manage large number of customer relationships, and effectively communicate to your customer base.

  • Possess the ability to prioritize multiple tasks and meet deadlines with demonstrated initiative.

  • Excellent communication skills at all levels.

  • Bachelors degree.

  • Salesforce.com experience preferred.

  • Experience with technology and/or high growth SaaS organization a plus.
  • Education Requirements (Any)

    Bachelor's Degree

    Additional Information / Benefits

    Convenient east end location, fully stocked break-room with every snack imaginable, unlimited vacation policy, ability to have a major impact, exposure to multiple departments and job functions, a flexible, casual work environment, a team with a passion for personal and professional growth.

    Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, 401K/403b Plan, Special Incentive Plans

    Screening Requirements: Criminal Background Check


    This is a Full-Time position 1st Shift.

    Relocation is not provided and travel is required occasionally