Job Description

Customer Service Representative, Entry Level Position, Various Locations (Motor Vehicles Division)
Louisville, KY, United States of America

Overview

JOB SUMMARY

The Customer Service Representative is stationed in one of several branches or departments. The incumbent provides quality customer service, helping the public process various types of transactions. The Customer Service Representative will also process marriage license and handicap placard applications. The incumbent processes clerical work of routine difficulty.

Job Skills / Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Assist customers in processing various transactions
2. Reviews and verifies documents for accuracy and completeness
3. Operates a computer to retrieve and record data
4. Handles customer inquiries (in person and over the phone)
5. Prepares forms
6. Collects payments made by cash, check, credit card and ACH accounts
7. Balances cash drawer and follows cash handling procedures
8. Assist with inventory and ordering of supplies
9. Required to work the late afternoon shift
10. Answers the phone and directs calls accordingly
11. Receives and processes mail
12. Corresponds with other agencies and organizations
13. Performs other duties as assigned by the manager


MINIMUM QUALIFICATIONS

1. Kentucky resident
2. Able to be bonded
3. Effective written and verbal communications skills
4. Able to operate office equipment including computer (PC & KAVIS), printer,
fax
machine, copier, scanner and multi-line phone
5. Able to learn the laws, regulations, policies and procedures necessary to
process motor vehicle transactions
6. Ability to record and transfer data accurately in a timely manner
7. Ability to process monetary transactions accurately
8. High school education or equivalent
9. Six months experience in customer service, data entry, and/or processing
monetary transactions
10. An equivalent combination of education and experience can be substituted.



PHYSICAL DEMANDS

The work is customer service in nature with clerical and data entry responsibilities. It requires the ability to communicate effectively using speech, vision and hearing. The work requires the use of hands for simple grasping and fine manipulations. The work at times requires bending, squatting and reaching, with the ability to lift, carry, push or pull weights up to 25 pounds.

Education Requirements (Any)

High School Diploma/GED

Additional Information / Benefits

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan, Pension/Retirement, Educational Assistance


This job reports to the Manager

This is a Full-Time position 1st Shift.