Job Description

Job Skills / Requirements

Key Accountabilities:

• Animal Intake, Processing, Returns, and Licensing
• • Interfaces with the public to inform, educate, and resolve animal-related issues
  • Impounds, vaccinates, houses animals per protocol
  • Prioritizes the compassionate and humane treatment of animals
  • Follows all safe animal handling and transport protocols
  • Completes all activities consistent with SOP
  • Assesses animal sex, age, and breed type
  • Identifies animals’ demeanor, health, age, gender, and breed
  • Scans animals for microchip identification and researches possible owner information
  • Takes pictures of stray animals 
  • Maintains the Lost and Found online function 
  • Searches various sources for Lost and Found information to reunite pets and owners
  • Notifies owners of impounded animals
  • Assesses and applies applicable fees according to SOP
  • Maintains detailed documentation of lost and found communication       
  • Maintains a working knowledge of animals on base
  • Ensures a clean and well-maintained Animal Services area
  • Handles money and maintains a cash drawer with receipts
  • Maintains confidentiality of customer and animal information
  • Uses Personal Protective Equipment where appropriate and maintains the equipment
  • Ensures all LFACC and LHS issued licenses are entered into the system properly and in a timely fashion
  • Ensures all privacy and proprietary licensing information is protected
• Customer Service
• • Provides an exceptional level of inclusive customer service 
  • Educates the public on laws and ordinances relating to animal welfare 
  • Encourages the public to seek proper veterinary treatment 
  • Educates the public on the difference between LFACC and LHS
  • Respectfully promotes spay/neuter to all customers
  • Promotes micro-chipping service, licensing, rabies and booster vaccinations
  • Encourages alternatives to pet relinquishment
  • Manages voicemail and email messages and responds appropriately

Knowledge, Skills, and Abilities:

 Knowledge

• Current laws and ordinances
• LFACC and relevant LHS SOP
• Word, Excel, and other applicable shelter software 
• Animal breeds, basic behavior, temperament, and care

Skills

• Excellent internal and external customer service skills
• Excellent verbal and written communication skills
• Strong organizational skills with an attention to detail
• Internet research skills

Abilities

• Works in a team environment
• Self-motivates and works independently in a timely fashion
• Handles difficult situations
• Multitasks in a high pressure environment
• Assimilates incoming information and immediately prioritizes
• Evaluates situations and determines correct level of response
• Makes decisions quickly and accurately
• Interfaces with other departments to ensure the humane care of animals
• Communicates respectfully with all levels of the organization
• Handles all types of animals, large and small
• Lifts animals, sometimes weighing in excess of 60 lbs
• Handles vicious, sick, and dangerous animals safely and humanely
• Handles constant mental pressure of life and death decision-making by other staff members
• Handles intake in a respectful and empathetic manner
• Maintains flexibility and willingness to assist with what is needed for the betterment of the organization

Education Requirements (All)

High School Diploma

Additional Information / Benefits

Benefits: Dental Insurance, Vision Insurance, Simple IRA Plan