Job Description

Clinical Services Representative (Clinic)
Lexington, KY, United States of America

Overview

The Lexington-Fayette County Health Department (LFCHD) is an independent public health agency charged with helping Lexington be well since 1904 and proudly nationally accredited since 2014. Vision: We will move Lexington toward being one of the healthiest communities in the nation. Mission: Helping Lexington be well.
Values:  We commit to being...
Caring - by being thoughtful and considerate in all our interactions.
Accountable - in bringing high quality to our work.
Respectful - for all clients and for each other.
Equity - in opportunity and access.
Service - that exceeds expectations. 
We are here to serve our clients and community. LFCHD provides a wide range of public health services for the community, including restaurant inspections, flu shots, HANDS visits for moms and dads, diabetes prevention/management, training to licensed childcare providers, nutrition through the Women, Infants and Children (WIC) program, school health, a needle exchange program to fight the spread of hepatitis C and HIV, and much more. Visit www.lfchd.org to learn more about LFCHD!

Job Skills / Requirements

Clinical Services Representatives are expected deliver outstanding customer service for all clients and internal/external customers while providing efficient and effective daily operations of the Public Health Clinic and WIC (Women, Infants, and Children) programs. They expedite check in/check-out process by reviewing appointment status to view information regarding appointment and insurance information. Examples of work include: schedules client appointments; greets clients; routes clientele, determines client’s financial status; completes registration forms; prepares and maintains client health record, collects service fees and processes client bills, conducts community outreach activities, and makes referrals according to program procedures. If bi-lingual required, incumbent must be able to communicate effectively in both English and a defined non-English language with staff and clients as needed.

 

 

Education Requirements (Any)

CSR: High school graduate (or GED) plus 1 year experience.
CSR: High school graduate (or GED) plus 6 months of experience and 6 months of education in business.

Additional Information / Benefits

Lexington-Fayette County Health Department (LFCHD) offers a comprehensive benefits package to full-time and some part-time eligible employees.

  • Annual Leave accruals
  • Sick Leave accruals
  • 13 paid holidays
Employee benefits summary:

3 medical plans are offered, so you can select the coverage that best meets your needs. Two plan options include an employer-funded health reimbursement account.

Employees who waive medical coverage are eligible for an employer-funded health reimbursement account that receives $175 per month.

Dental Insurance and Vision Insurance is available with three plan options ranging from basic to comprehensive.

Additional benefits include:

  • basic life insurance
  • long-term disability
  • wellness program
  • employee assistance program
  • leave
  • tuition reimbursement program
Retirement Benefits:

  • Kentucky Public Pension Authorities (KPPA) and Cash Balance plan
  • Kentucky Deferred Compensation which includes 401(k), 457, and IRA options.
Other optional benefits available

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan, Pension/Retirement, Educational Assistance

This job reports to the Team Leader Business Services

This is a Full-Time position 1st Shift.

Travel is required occasionally

Number of Openings for this position: 2