Job Description

IT Technician Support Job 3073 (Information Technology)
Lexington, KY, United States of America

Overview

The Lexington-Fayette County Health Department (LFCHD) is an independent public health agency charged with helping Lexington be well since 1904 and proudly nationally accredited since 2014. Vision: We will move Lexington toward being one of the healthiest communities in the nation. Mission: Helping Lexington be well. Values: We commit to being... Caring: We will treat our clients, community and coworkers with compassion and kindness. Accountable: We will respect all individuals without bias and value their uniqueness. Respectful: We will respect all individuals without bias and value their uniqueness. Equitable: We will provide services and care equitably to all of our clients throughout the community. Service: We are here to serve our clients and community. LFCHD provides a wide range of public health services for the community, including restaurant inspections, flu shots, HANDS visits for moms and dads, diabetes prevention/management, training to licensed child care providers, nutrition through the Women, Infants and Children (WIC) program, school health, a needle exchange program to fight the spread of hepatitis C and HIV, and much more. Visit www.lfchd.org to learn more about LFCHD!

Job Skills / Requirements

Join our IT team as IT Technician Support full-time opportunity. Four (4) 10-hour shifts (3-day weekends) to help support busy clinic and agency staff. Full comprehensive benefits package. Non-exempt pay grade 5, $18.10 per hour. 

Phase 1 external application deadline is March 15, 2023. 

Reports to Chief Technology Officer. 

Under minimal supervision performs preventive maintenance tasks, troubleshoots computer systems and peripheral equipment problems and provides end-user technical support throughout the company.

Looking for highly motivated, self-starter helpdesk support over the telephone to end-users by performing extensive troubleshooting relating to personal computer hardware, software or the network environments. Essential duties but not limited to:

  • Repairs computers, computer peripherals and software when problems cannot be resolved over the telephone and via remote connection.
  • Upgrades computer equipment including installation of operating systems and security patches, memory, hard drives and other hardware components.
  • Tracks and monitors reported problems using a problem reporting system for timely resolution.

Installs new computer equipment, including system configuration, installation of operating systems and configuration of network connections. 

MUST HAVE: High School/GED plus two (2) years of experience.  Required experience in: personal computer support and troubleshooting experience including extensive experience with Windows 10. Of this experience, 6 months must have been spent in a helpdesk environment.  Experience with Microsoft Office products, Word, Excel, PowerPoint, Access and Outlook on Windows platforms.

An Associate’s degree in Computer Science or CompTIA A+ or CompTIA Net+Certification may substitute for one (1) year of experience.

Must have a current valid driver’s license.

Background check. 

Education Requirements (Any)

High School Diploma/GED

Additional Information / Benefits

Lexington-Fayette County Health Department (LFCHD) offers a comprehensive benefits package to full-time and part-time eligible employees, including paid time off (annual and sick leave accruals). Employee benefits summary: Four medical plans are offered, so you can select the coverage that best meets your needs. Two plan options include an employer-funded health reimbursement account. Employees who waive medical coverage are eligible for an employer-funded health reimbursement account that receives $175 per month. Dental Insurance and Vision Insurance is available with three plan options ranging from basic to comprehensive. Additional benefits include basic life insurance and long term disability; cafeteria plans; wellness program, employee assistance program; paid holidays; paid annual leave and paid sick leave; and tuition reimbursement program. Retirement Benefits include the Kentucky Employees' Retirement System and Cash Balance plan and Kentucky Deferred Compensation which includes 401(k), 457, and IRA options.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Long Term Disability, 401K/403b Plan, Pension/Retirement, Educational Assistance


This job reports to the Chief Technology Officer

This is a Full-Time position 1st Shift.

Travel is required occasionally

Number of Openings for this position: 1