Job Description

Quality Services Manager Job 3053 (Community Health Services)
Lexington, KY, United States of America


The Lexington-Fayette County Health Department (LFCHD) is an independent public health agency charged with helping Lexington be well since 1904 and proudly nationally accredited since 2014. Vision: We will move Lexington toward being one of the healthiest communities in the nation. Mission: Helping Lexington be well. Values: We commit to being... Caring: We will treat our clients, community and coworkers with compassion and kindness. Accountable: We will respect all individuals without bias and value their uniqueness. Respectful: We will respect all individuals without bias and value their uniqueness. Equitable: We will provide services and care equitably to all of our clients throughout the community. Service: We are here to serve our clients and community. LFCHD provides a wide range of public health services for the community, including restaurant inspections, flu shots, HANDS visits for moms and dads, diabetes prevention/management, training to licensed child care providers, nutrition through the Women, Infants and Children (WIC) program, school health, a needle exchange program to fight the spread of hepatitis C and HIV, and much more. Visit to learn more about LFCHD!

Job Skills / Requirements

Full-time 40.0 hours per week with full benefits package.  Exempt status supervisory role of 1-5 employees. Pay is grade 10 $38.80 per hour ($3,104 biweekly). 

External application deadline is January 31, 2023. 

This position is responsible for the planning, day-to-day operation, evaluation and management of the department's Quality Management, Public Health Accreditation, and development of the Community Health Improvement Plan (CHIP).  The incumbent will lead planning and set goals for the programs under their purview and define action steps for meeting the goals.  The incumbent will also develop procedures related to work unit functions, educate staff, and hold staff accountable for following both program and department policies and procedures. 

Serve as subject matter expert and spokesperson for the department(s) supervised, as needed for press interviews and other presentations. 

Lead and oversee quality improvement/quality assurance program(s) for the Department to ensure continuous process and service improvements.  Develop, oversee and consult on QI initiatives/programs within the Department. Provide or direct training and education on QI/QA. 

Lead and oversee the Quality Management (QM) for the agency. This includes the yearly evaluation of the QM plan and associated plans. Associated plans are QI, QA, Policy Management, Performance Management, and Workforce Development. 

Ensure Completion of all requirements for Public Health Accreditation and leads the accreditation process for the agency. 

Position requires Master's degree in public health related field wtih 5 years of experience or Bachelor's degree with 7 years of experience.  Must have 2 or more years of supervisory experience. 

Required related experience in managing or coordinating quality improvement programs; experience in public health administration. Other applicable experience in Public Health Accreditation;, Quality Assurance/Quality Improvement, Strategic Planning, Facilitation of community coalitions. 

Some infrequent travel to and from job assignements as required and some travel 1 to 3 times per year to attend meetings/conferences. 

Education Requirements (Any)

QA: Master's degree public health related field or Bachelor's degree

Additional Information / Benefits

Lexington-Fayette County Health Department (LFCHD) offers a comprehensive benefits package to full-time and part-time eligible employees, including paid time off (annual and sick leave accruals). Employee benefits summary: Four medical plans are offered, so you can select the coverage that best meets your needs. Two plan options include an employer-funded health reimbursement account. Employees who waive medical coverage are eligible for an employer-funded health reimbursement account that receives $175 per month. Dental Insurance and Vision Insurance is available with three plan options ranging from basic to comprehensive. Additional benefits include basic life insurance and long term disability; cafeteria plans; wellness program, employee assistance program; paid holidays; paid annual leave and paid sick leave; and tuition reimbursement program. Retirement Benefits include the Kentucky Employees' Retirement System and Cash Balance plan and Kentucky Deferred Compensation which includes 401(k), 457, and IRA options.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Long Term Disability, 401K/403b Plan, Pension/Retirement, Educational Assistance

This job reports to the Officer Community Health Services

This is a Full-Time position 1st Shift.

Travel is required occasionally

Number of Openings for this position: 1