Job Description

Clinical Services Representative-NEW REQUIREMENTS (Clinical Services)
Lexington, KY, United States of America


The Lexington-Fayette County Health Department (LFCHD) is an independent public health agency charged with helping Lexington be well since 1904 and proudly nationally accredited since 2014. Vision: We will move Lexington toward being one of the healthiest communities in the nation. Mission: Helping Lexington be well. Values: We commit to being... Caring: We will treat our clients, community and coworkers with compassion and kindness. Accountable: We will respect all individuals without bias and value their uniqueness. Respectful: We will respect all individuals without bias and value their uniqueness. Equitable: We will provide services and care equitably to all of our clients throughout the community. Service: We are here to serve our clients and community. LFCHD provides a wide range of public health services for the community, including restaurant inspections, flu shots, HANDS visits for moms and dads, diabetes prevention/management, training to licensed child care providers, nutrition through the Women, Infants and Children (WIC) program, school health, a needle exchange program to fight the spread of hepatitis C and HIV, and much more. Visit to learn more about LFCHD!

Job Skills / Requirements

New Pay $15.80 per hour 4-DAY WORK WEEK; bilingual AND non-bilingual positions

Bilingual must speak fluent English and Spanish (additional $1 bilingual skills pay upon successful completion of language assessment at hire stage).

Two 21) Full-time open positions; 37.5 hours per week with full benefits package. Four (4) day work week Monday thru Thursday. 

Work hours required: M, T, Th (8 am - 5:30 pm) Wednesday (8 am to 7 pm) Closed on Friday

Internal application deadline February 10, 2023.  

External application deadline February 15, 2023. 

Clinical Services Representatives deliver outstanding customer service for all clients internal/external customers while providing efficient and effective daily operations of the Public Health Clinic and WIC (Women, Infants, and Children) programs.  They expedite check-in/check-out process by reviewing appointment status to view information regarding appointment and insurance information.  Examples of work include: schedules client appointments; greets clients; routes clientele, determines client’s financial status; completes registration forms; prepares and maintains client health record, collects service fees and processes client bills, conducts community outreach activities, and makes referrals according to program procedures.

High school graduate (or GED) plus 1 year of experience or 6 months of experience and 6 months of education in business, medically related field or nutrition/health education.   Acceptable required experience in customer service.  Office, clinical, public health or fast-paced environment preferred. Cash handling experience a plus!

Background check.

May apply directly online at








Education Requirements (Any)

High School Diploma/GED

Additional Information / Benefits

Lexington-Fayette County Health Department (LFCHD) offers a comprehensive benefits package to full-time and part-time eligible employees, including paid time off (annual and sick leave accruals). Employee benefits summary: Four medical plans are offered, so you can select the coverage that best meets your needs. Two plan options include an employer-funded health reimbursement account. Employees who waive medical coverage are eligible for an employer-funded health reimbursement account that receives $175 per month. Dental Insurance and Vision Insurance is available with three plan options ranging from basic to comprehensive. Additional benefits include basic life insurance and long term disability; cafeteria plans; wellness program, employee assistance program; paid holidays; paid annual leave and paid sick leave; and tuition reimbursement program. Retirement Benefits include the Kentucky Employees' Retirement System and Cash Balance plan and Kentucky Deferred Compensation which includes 401(k), 457, and IRA options.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Long Term Disability, 401K/403b Plan, Pension/Retirement, Educational Assistance

This job reports to the Team Leader Business Services

This is a Full-Time position 1st Shift.

Number of Openings for this position: 2