Job Description

IT Technician Support Assistant (Information Technology)
Lexington, KY, United States of America

Overview

The Lexington-Fayette County Health Department (LFCHD) is an independent public health agency charged with helping Lexington be well since 1904 and proudly nationally accredited since 2014. Vision: We will move Lexington toward being one of the healthiest communities in the nation. Mission: Helping Lexington be well. Values: We commit to being... Caring: We will treat our clients, community and coworkers with compassion and kindness. Accountable: We will respect all individuals without bias and value their uniqueness. Respectful: We will respect all individuals without bias and value their uniqueness. Equitable: We will provide services and care equitably to all of our clients throughout the community. Service: We are here to serve our clients and community. LFCHD provides a wide range of public health services for the community, including restaurant inspections, flu shots, HANDS visits for moms and dads, diabetes prevention/management, training to licensed child care providers, nutrition through the Women, Infants and Children (WIC) program, school health, a needle exchange program to fight the spread of hepatitis C and HIV, and much more. Visit www.lfchd.org to learn more about LFCHD!

Job Skills / Requirements

Full-time IT Technician Support Assistant, 40.0 hours per week with full comprehensive benefits package. Non-exempt, merit position. $15.10 per hour. 

External applications will be reviewed upon successful receipt accordingly. 

Under close supervision performs preventive maintenance tasks, troubleshoots computer systems and peripheral equipment problems and provides end-user technical support throughout the company. 

Resolves or escalates incident reports and document them via ticketing system software. 

Provides support in software and hardware installation and troubleshooting as directed by senior IT staff. 

Reponsible for assistance and support to IT technical staff in their day-to-day activities. 

Performs IT equipment and software audits under close direction of supervisor. 

Provides support alongside professional technicians to ensure smooth installation of new equipment. 

Completes, assigned, help desk tickets in a timely fashion. 

Provides training to staff relating to the hardware and software installed at the health department. 

MUST HAVE: High school diploma plus one year experience.  An associate's degree in Computer Science may also substitute for 1 year of experience. Personal computer support and troubleshooting experience including extensive experience with Windows platforms.  Of this experience, six months must have been spent in a helpdesk environment. Experience with Microsoft Office products, Word, Excel, PowerPoint, Access and Outlook on Windows platforms. CompTIA A+ or CompTIA Net + Certification may substitute for 1-year of experience.  A valid driver's license and a criminal background check are required. 

Education Requirements (Any)

High School Diploma/GED

Additional Information / Benefits

Lexington-Fayette County Health Department (LFCHD) offers a comprehensive benefits package to full-time and part-time eligible employees, including paid time off (annual and sick leave accruals). Employee benefits summary: Four medical plans are offered, so you can select the coverage that best meets your needs. Two plan options include an employer-funded health reimbursement account. Employees who waive medical coverage are eligible for an employer-funded health reimbursement account that receives $175 per month. Dental Insurance and Vision Insurance is available with three plan options ranging from basic to comprehensive. Additional benefits include basic life insurance and long term disability; cafeteria plans; wellness program, employee assistance program; paid holidays; paid annual leave and paid sick leave; and tuition reimbursement program. Retirement Benefits include the Kentucky Employees' Retirement System and Cash Balance plan and Kentucky Deferred Compensation which includes 401(k), 457, and IRA options.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Long Term Disability, 401K/403b Plan, Pension/Retirement, Educational Assistance


This job reports to the IT Manager

This is a Full-Time position 1st Shift.

Number of Openings for this position: 1