Job Description

Bilingual Patient Services Rep CSR1 (Clinical Services)
Lexington, KY, United States of America


The Lexington-Fayette County Health Department (LFCHD) is an independent public health agency charged with helping Lexington be well since 1904 and proudly nationally accredited since 2014. Vision: We will move Lexington toward being one of the healthiest communities in the nation. Mission: Helping Lexington be well. Values: We commit to being... Caring: We will treat our clients, community and coworkers with compassion and kindness. Accountable: We will respect all individuals without bias and value their uniqueness. Respectful: We will respect all individuals without bias and value their uniqueness. Equitable: We will provide services and care equitably to all of our clients throughout the community. Service: We are here to serve our clients and community. LFCHD provides a wide range of public health services for the community, including restaurant inspections, flu shots, HANDS visits for moms and dads, diabetes prevention/management, training to licensed child care providers, nutrition through the Women, Infants and Children (WIC) program, school health, a needle exchange program to fight the spread of hepatitis C and HIV, and much more. Visit to learn more about LFCHD!

Job Skills / Requirements

Now hiring! Career path advancement CSR1 to CSR2. Job 2998.

This position is bilingual required - must be comfortable speaking both English and Spanish with clientele. Bilingual incentive pay after successful completion of language assessment which is administered at the offer stage. 

Position will remain open for 30 days or until filled; applications will be reviewed upon immediate receipt for further consideration.

Full-time open position; 37.5 hours per week with full benefits package. 

Career path advancement to Clinical Services Representative 2 (CSR2) after 6 months successfully crosstrained as CSR1. 

CSR 1 pay is $13.60 per hour

CSR 2 pay is $15.10 per hour

Work hours required: M, T, Th (8 am - 5:30 pm) Wednesday (8 am to 7 pm) Closed on Friday

Clinical Services Representatives deliver outstanding customer service for all patients and internal/external customers while providing efficient and effective daily operations of the Public Health Clinic and WIC (Women, Infants, and Children) programs. 

CSR's perform an array of customer service functions such as, but not limited to: expediting check-in/check-out process by reviewing appointment status to view information regarding appointment and insurance infromation, schedules patient appointments, greets clients, routes clientele, conducts patient/client interviews, determines clients' financial status, completes registration forms, prepares and maintains client health record, collects service fees and processes patient bills, conducts community outreach activities, and makes referrals according to program procedures.  

High School graduate (or GED) plus 1 year experience OR High School graduate (or GED) plus 6 months of experience and 6 months in business, medical related field or nutrition/health education. 

Required: Business or office experience in a medical, hospital or public health office environment using electronic office equipment and software. 

Must have cash handling experience. 






Education Requirements (Any)

High School Diploma/GED

Additional Information / Benefits

Lexington-Fayette County Health Department (LFCHD) offers a comprehensive benefits package to full-time and part-time eligible employees, including paid time off (annual and sick leave accruals). Employee benefits summary: Four medical plans are offered, so you can select the coverage that best meets your needs. Two plan options include an employer-funded health reimbursement account. Employees who waive medical coverage are eligible for an employer-funded health reimbursement account that receives $175 per month. Dental Insurance and Vision Insurance is available with three plan options ranging from basic to comprehensive. Additional benefits include basic life insurance and long term disability; cafeteria plans; wellness program, employee assistance program; paid holidays; paid annual leave and paid sick leave; and tuition reimbursement program. Retirement Benefits include the Kentucky Employees' Retirement System and Cash Balance plan and Kentucky Deferred Compensation which includes 401(k), 457, and IRA options.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Long Term Disability, 401K/403b Plan, Pension/Retirement, Educational Assistance

This job reports to the Team Leader Business Services

This is a Full-Time position 1st Shift.

Number of Openings for this position: 1