CLINICAL SERVICES REPRESENTATIVE 1 (Public Health WIC and Nutrition Services)
Lexington, KY, United States of America


The Lexington-Fayette County Health Department (LFCHD) is an independent public health agency charged with helping Lexington be well since 1904 and proudly nationally accredited since 2014.

Vision: We will move Lexington toward being one of the healthiest communities in the nation.

Mission: Helping Lexington be well.

Values: We commit to being...
Caring: We will treat our clients, community and coworkers with compassion and kindness.
Accountable: We will respect all individuals without bias and value their uniqueness.
Respectful: We will respect all individuals without bias and value their uniqueness.
Equitable: We will provide services and care equitably to all of our clients throughout the community.
Service: We are here to serve our clients and community.

LFCHD provides a wide range of public health services for the community, including restaurant inspections, flu shots, HANDS visits for moms and dads, diabetes prevention/management, training to licensed child care providers, nutrition through the Women, Infants and Children (WIC) program, school health, a needle exchange program to fight the spread of hepatitis C and HIV, and much more. Visit to learn more about LFCHD!

Job Skills / Requirements

The Clinical Services Representative 1 (CSRI) is a position posted and filled on an on-going basis with the intent to fill positions as needed. The pay is $13.60 per hour. Bilingual incentive pay is available for positions deemed bilingual required. Opportunity to promote to Clinical Services Representative 2 (CSR2) after 12-18 months of proving proficiency in CSR1.

Clinical Services Representatives are expected to deliver outstanding customer service for all of our patients and internal/external customers while providing efficient and effective daily operations of the Public Health Clinic and WIC (Women, Infants, and Children) programs. They expedite check in/check-out process by reviewing appointment status to view information regarding appointment and insurance information. CSRs also provide back-up support for Presumptive Eligibility. Examples of work include: schedules patient appointments; greets clients; routes clientele, conducts patient/client interviews, determines clients’ financial status; completes registration forms; prepares and maintains client health record, collects service fees and processes patient bills, conducts community outreach activities, and makes referrals according to program procedures. If bi-lingual required, incumbent must be able to communicate effectively in a defined non-English language with staff and clients as needed.

Some of the essential job duties are:
• Performs financial screenings of pregnant women, breastfeeding women, postpartum women, infants or children up to five (5) years of age to determine eligibility for the WIC program according to State and Federal regulations. Explains the WIC program to clients as required by State and Federal regulations and documents proof of eligibility.
• Accurately maintains patient appointment system. Verifies patient/client appointments, schedules initial and return appointments. Initiates/conducts appointment reminders and document missed appointments.
• Initiates and maintains patient/client health record according to department/division standards.
• Registers clients for WIC and clinic services programs by obtaining and verifying required demographic and financial information including income information to determine eligibility for services/pay status based on established standards.
• Offer opportunity to register to vote to adult participants at each certification, recertification, and when an address change occurs.
• Accurately enters patient encounter forms. Demonstrate knowledge of computer-generated reports and labels. ICD-10 data entry/billing accurately to ensure correct fees billed and collected from patients.
• Accurately run weekly and monthly reports as required by State WIC guidelines.
• Mail notifications and reminder letters to participants. Make reminder phone calls for appointments.
• Performs routine duties pertaining to position such as assisting in all administrative support functions of WIC and Public Health Clinic, performing duties of other staff members when necessary due to absences, attends staff meetings, issues and receives Verification of Certification forms, assists in audits and needs assessments as needed, assists in training new employees, and adheres to health department policy on client confidentiality.

Candidates must meet the following requirements to be further considered for eligibility:
High School graduate (or GED) plus 1 year experience in business or office experience in a medical, hospital or public health office environment using electronic office equipment and software OR High School graduate (or GED) plus 6 months of experience and 6 months of education in business, medically related field or nutrition/health education. Must have cash handling experience.

Acceptable related experience in business or office experience in medical, hospital or public health office environment using electronic office equipment and software.

Education Requirements (Any)

High School Diploma/GED

Additional Information / Benefits

Lexington-Fayette County Health Department (LFCHD) offers a comprehensive benefits package to full-time and part-time eligible employees, including paid time off (annual and sick leave accruals).

Employee benefits summary:

Four medical plans are offered, so you can select the coverage that best meets your needs. Two plan options include an employer-funded health reimbursement account.

Employees who waive medical coverage are eligible for an employer-funded health reimbursement account that receives $175 per month.

Dental Insurance (Enhanced and Basic Plans offered).

Vision insurance provides coverage for eye exams, frames, lenses, and contacts.

Other benefits incentives: Basic life insurance and long term disability; Cafeteria plans; Wellness program, Employee assistance program; paid holidays; paid annual leave and paid sick leave; and Tuition reimbursement program.

Retirement Benefits:
Kentucky Employees' Retirement System (New benefit eligible employees will participate in a defined benefit pension plan known as Cash Balance Plan. The account earns 4% interest on both the member contribution and the Employer Pay Credit Balance at the end of the fiscal year. When the member is eligible to retire, the retirement benefit is calculated based on the member's accumulated account balance).

Kentucky Deferred Compensation
(Employees may elect to participate in supplemental retirement plans such as tax deferred 401K, Roth 401K, 457, Traditional IRA, and Roth IRA accounts).

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Long Term Disability, 401K/403b Plan, Pension/Retirement, Educational Assistance

Screening Requirements: Drug Screen, Criminal Background Check

This job reports to the Team Leader Business and Nutrition Services

This is a As Needed position 1st Shift.