CLINICAL SERVICES REPRESENTATIVE full time bilingual and non bilingual positions Job 2769, 2770 (Women, Infants, Children WIC Public Health Clinic)
Lexington, KY, United States of America


Helping You Be Well...

The Lexington-Fayette County Health Department (LFCHD) is an independent public health agency charged with helping Lexington be well since 1904 and proudly nationally accredited since 2014. Vision: The Lexington-Fayette County Health Department is a recognized leader in health promotion, health protection, personal health care and prevention of disease. Mission: The Lexington-Fayette County Health Department will improve the health of the community. In 2014 LFCHD became nationally accredited by the Public Health Accreditation Board, continued quality improvement, vaccinated 216 children, provided nutritious foods, education and referrals, provided safe and sanitary establishments when dining out, enforced the Clean Indoor Act, protected 462 Lexington pets against rabies and protected 1,921 Lexingtonians against the flu. Additionally, LFCHD responded to more than 800 reports of disease and illnesses in Fayette County, provided 2,951 TB clinical service visits, provided 5,596 HANDS home visits to first-time moms and dads, promoted the evidenced-based diabetes prevention program, provided training to about 600 licensed child care providers, improved the nutrition of adults and children, helped individuals quit using tobacco, eliminated health inequities, remained attentive to the health of more than 40,000 public school students, and was awarded with a Bluegrass Wellness at Work Healthiest Places to Work Award. LFCHD is committed to providing essential Public Health services and we employ a diversified staff of approximately 160 employees.

Job Skills / Requirements

Full time position working in busy public health clinic women, infants, and children and nutrition services. $12.35 per hour will full comprehensive benefits package.

Provides clerical and administrative support functions to department’s Public Health Clinical, Community Program Operations and WIC (Women, Infants, and Children) Services. Clerks are cross-trained to function at any given time In the Public Health Clinic and WIC Program with back-up support for Presumptive Eligibility.

Examples of work include: schedules patient appointments; greets clients; routes clientele, conducts patient/client interviews, determines clients’ financial status; completes registration forms; prepares and maintains client health record, collects service fees and processes patient bills, conducts community outreach activities, and makes referrals according to program procedures.

If bi-lingual required, incumbent must be able to communicate effectively in a defined non-English language with staff and clients as needed. Language skills assessment required and successful completion score to receive additional $1.00 bilingual skills pay.

Nice job opportunity to build your administrative business clerical and customer services skills in fast paced public health clinic/WIC setting:

Performs financial screenings of pregnant women, breastfeeding women, postpartum women, infants or children up to five (5) years of age to determine eligibility for the WIC program.

Accurately maintains patient appointment system.

Initiates and maintains patient/client health record according to department standards.

Registers clients for WIC and clinic services programs by obtaining and verifying required information.

Accurately enters patient encounter forms.

Performs routine duties pertaining to position such as assisting in all administrative support functions of WIC and Public Health Clinic.

High school graduate (or GED) and 1 year of closely related experience in any of the following capacity: business or public administrative experience in a medical, hospital or public health office environment using electronic office equipment and professional software; 6 months of additional education (college or vocational) in business education, medically related field or nutrition/health education may substitute for the 1 year of experience;
OR High school graduate (or GED) and at least 6 months of WIC experience demonstrated within the last 3 years of employment and 6 months of customer service related experience in a business or public administrative experience in a medical, hospital or public health office environment using electronic office equipment.
Experience handling cash.

This position requires effective oral and written communication skills, excellent interpersonal skills, and intermediate computer literacy.
• If bi-lingual required, incumbent must be able to communicate effectively in a defined non-English language with patients/clients as needed.
• Basic computer knowledge in Word, Excel, Outlook and the ability to operate basic office equipment; copier, fax, scanning.
• Ability to verify and calculate income.
• Ability to interact effectively and professionally with persons from diverse cultural, socioeconomic, education, racial, ethnic and professional backgrounds; managers, co-workers, and members of the public and professional groups
• Ability to handle multiple tasks, organizing and prioritizing; work with frequent interruptions; work in fast pace.
• Ability to communicate information and ideas, effectively, clearly and concisely with others.
• Ability to work effectively in environment with children, noise, and patients who may be ill.
• Ability to analyze problems and solve them (analytical skills)

Education Requirements (Any)

High School Diploma/GED

Additional Information / Benefits

Lexington-Fayette County Health Department (LFCHD) offers a comprehensive benefits package to full-time and part-time eligible employees, including paid time off (annual and sick leave accruals).

Employee benefits summary:

Medical insurance offered to include HRA account plans that has employer contributions annually for certain coverage selections.

Buy Back Benefit Option is offered to employees who waive insurance coverage.

Dental Insurance.

Vision Insurance (Eye Med supplemental vision insurance offered).

Other benefits incentives: Basic life insurance and long term disability; Cafeteria plans; Wellness program, Employee assistance program; paid holidays; paid annual leave and paid sick leave; and Tuition reimbursement program.

Retirement Benefits:
Kentucky Employees' Retirement System (New benefit eligible employees will participate in a defined benefit pension plan known as Cash Balance Plan. The account earns 4% interest on both the member contribution and the Employer Pay Credit Balance at the end of the fiscal year. When the member is eligible to retire, the retirement benefit is calculated based on the member's accumulated account balance).

Kentucky Deferred Compensation
(Employees may elect to participate in supplemental retirement plans such as tax deferred 401K, Roth 401K, 457, Traditional IRA, and Roth IRA accounts).

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Long Term Disability, 401K/403b Plan, Pension/Retirement, Educational Assistance

Screening Requirements: Drug Screen, Criminal Background Check

This job reports to the Team Leader Business Services and Nutrition

This is a Full-Time position 1st Shift.

Number of Openings for this position: 2