Job Description

Overview

The Assistant Membership Director will foster a member-focused culture and model relationship building skills in all interactions. Additionally, under the direct supervision of the Membership Director, this individual will be responsible for community engagement and building relationships that positively impact the community and support organizational goals.

Job Skills / Requirements

Who we're looking for:

A leader to help support and develop to maximize our impact. This person will:

• Model the YMCA Core Values of Caring, Honesty, Respect, and Responsibility through actions and conversations with members, and communicate our image using the Y’s Voice Words of Genuine, Nurturing, Hopeful, Welcoming and Determined.
• Set the standards and model exceptional member service to staff, volunteers, and members, and demonstrate genuine relationship building daily.
• Welcome prospective members using a “Listen First” approach by determining their needs, connecting them with the benefits of membership, and asking them to join.

What you’ll do:

• Train, supervise, and mentor 25 part-time staff—you get to have a direct impact on the success of our membership team!
• Demonstrate goal orientated conversations with prospective members using open-ended questions to learn their needs and help connect them with the benefits of membership
• Develop and implement ongoing tactics to increase member enrollment and ensure member retention through excellent member services.
• Plan and coordinate community events, workshops, and activities to foster sense of belonging and promote community envolment.
• Build and maintain relationships with community organizations, schools, and other stakeholders to promote collaboration and partnership opportunites.
• Handle and resolve member questions/complaints in a professional and caring manner.
• Have meaningful conversations with members who are looking for financial assistance towards membership and programs.

Who you are:

• Enjoys engaging with others and building relationships
• Wants to grow within an organization
• Emotionally intelligent and naturally empathetic
• Drawn to supporting and encouraging others to reach their goals
• Incredibly detail-oriented and organized
• A strong commitment to nonprofit, mission-based work
• Hold a Bachelor’s Degree or four years of relevant experience
• Thrives in a fast pace environment

Bonus Points:

• Two or more years of supervisory experience
• Fiscal Management experience
• Proven track record of making creative changes to programs and processes

Effect On End Result:                                 

Successful performance in this position results in creating a positive environment ensuring that members feel welcomed and wanted. Increased membership sales through open ended questions and connecting perspective members goals to the benefits of membership. Train, support and develop new staff who join our membership team. Supporting the YMCA mission through all interactions and modeling the characteristics of welcoming, nurturing, genuine, determined, and hopeful.

About us:

As the nation’s leading nonprofit organization, we pride ourselves on the relationships we build day in and day out. You’ll be guaranteed a network of folks who will support you in your career and personal life. We have the awesome opportunity to connect with over 6,000 members here at the Oldham County Family YMCA, in addition to our staff and volunteers. You are bound to connect with all sorts of individuals who may share common backgrounds, cultures, identities, and more! We pride ourselves in welcoming all walks of life through our front doors. At the YMCA, we work to make our mission a reality by allowing all that wish to have access to Y programs and services.

STATUS: Part Time Hourly
STARTING SALARY: $15.00+ (based on experience) Must be available to work nights and weekends           

Education Requirements (Any)

Hold a Bachelor’s Degree or four years of relevant experience

Additional Information / Benefits

Some benefits and perks of working at the YMCA of Greater Louisville:

• 12% Retirement YMCA Contribution
• Community and Nationwide Adult YMCA Membership
• Employee Assistance Program

This is an opportunity to join an energetic, mission-oriented team committed to improving health and strengthening communities. The YMCA of Greater Louisville offers enrichment and networking opportunities through its association with the YMCA North American network. The YMCA of Greater Louisville maintains a strong commitment to training and professional development.

Equal Opportunity Employer Metro United Way Agency

Benefits: Community Wide Individual Membership