Job Description

Member Experience Associate (Southeast Location) - GEA Y @ Work
Louisville, KY, United States of America


Are you a people person who loves a great mission and looking for a fulfilling job where you can build your leadership, communication, problem-solving and teamwork skills? As a Member Experience Associate, you are a critical component to assisting individuals with behavior change as they engage in a healthier lifestyle. Through engagement, encouragement, coaching and meaningful connections, you create a cornerstone to their success. Join our team today as a Member Experience Associate and be a POSITIVE CHANGE MAKER in your community!

The Y is the leading nonprofit organization committed to strengthening community by connecting all people to their potential, purpose and each other. Every day, our team members - of all ages, backgrounds and life experiences – work together to empower young people, improve individuals’ health and well-being, and inspire action in and across communities. Character is what counts at the Y, where our values – caring, honesty, respect and responsibility – shape our culture. The Y is a diverse community where your colleagues quickly become your friends.


Job Skills / Requirements


  • Create a welcoming atmosphere that is people centered & service oriented
  • Ability to build genuine relationships with members helping them meet their healthy living goals
  • Strong organizational, computer, communication and customer service skills
  • Using good listening skills, deliver member-focused tours to potential new members and provide excellent
    service to active members
  • Answer phones, complete program registrations, membership sales and proficiently perform all
    membership functions in the membership software system
  • Provide motivation, one-on-one coaching and implement various member engagement initiatives
  • Maintain a safe, clean and functional wellness center
  • Good problem-solving skills and adaptable to change


  • Free Community-wide membership and Program Discounts
  • Opportunity to participate in the Y retirement fund
  • Employee Assistance Program
  • Flexible Schedule
  • Career Advancement Opportunities
  • Chance to develop new skills and gain valuable experience
  • Fun, positive and caring work environment

STATUS: Full Time-Time                                                                    


Education Requirements (Any)

High School Diploma or the equivalent

Additional Information / Benefits

Equal Opportunity Employer Metro United Way Agency

A new YMCA team member you will receive a community wide individual membership upon completion of the New Employee Orientation, program discounts, and participation in the YMCA retirement fund. 

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan, Community wide individual membership

This job reports to the Director of Y @ Work GE Appliances

This is a Full-Time position 1st Shift, 2nd Shift, Monday-Friday, 1:30pm-10pm .

Number of Openings for this position: 1